Status overview
View your case status in the Cases list. Open any case to access chat, timeline, files, and case data.
Status | What it means | Your action |
Pending Contract Signing | Waiting for you to sign the Standard Debt Collection Agreement. | Sign the contract to proceed. |
Pending Verification | The assigned collection partner is reviewing your case. | Wait for the partner to accept, request info, or decline. |
Active | The partner has accepted your case and is working on collection. | Respond to partner requests via chat. Monitor progress. |
Needs Additional Details | The partner requires more information or documentation from you. | Provide the requested information via case chat. |
Collecting Quotes | Your case is being offered to the partner network for quotes. | Wait for quotes to arrive. |
Pending Quote Selection | One or more partners have submitted quotes for your review. | Review and select a quote to assign the case. |
Paused | The partner has temporarily paused collection activity. | Wait for the partner to resume or close the case. |
Closed | The case has been closed. | Review the close code to understand the outcome. |
Detailed Status definitions & Explanations
Pending Contract Signing
The case waits in this state until you sign the Standard Debt Collection Agreement.
Next: Moves to Pending Verification Internal once signed.
Action: Sign the contract.
Pending Verification
The assigned collection partner reviews your case before accepting it.
The partner can: accept the case (Active), request more information (Needs Additional Details), or decline.
If the partner declines and your settings allow network distribution, the case moves to Collecting Quotes.
Next: Active, Needs Additional Details, or Collecting Quotes.
Action: None required.
Active
The partner has accepted your case and begins pre-legal debt collection.
For cases with standard terms, an exclusive collection period of 6 months begins.
The partner updates progress on the platform.
Next: Paused, Closed, or Needs Additional Details.
Action: Respond to partner requests via case chat.
Needs Additional Details
The partner requires further information from you (e.g., additional documentation, clarification, updated debtor contact details).
Once you provide the information, the partner can move the case to Active or Closed.
Next: Active or Closed.
Action: Provide requested information via case chat.
Collecting Quotes
When no exclusive partner is assigned or the assigned partner declines, the case is distributed to the partner network as a lead.
Partners who match your case criteria can review it and submit quotes.
Next: Pending Quote Selection (when quotes are submitted).
Action: None required.
Pending Quote Selection
At least one partner has submitted a quote.
You can accept a quote to assign the case to that partner.
Next: Active (under the selected quote's terms).
Action: Review and select a quote.
Paused
The partner has temporarily paused an active case.
Work can resume by moving it back to Active, or the partner may close it.
Next: Active or Closed.
Action: None required.
Closed
A case is closed when the debt is paid, the partner declines further action, or legal options are exhausted.
Debitura retains the history for reporting and benchmarking.
To understand why a case was closed, check the close code.
To request withdrawal of an active case before closure, see Close or withdraw a case.
Notes
Collecting Quotes and Pending Quote Selection apply when a case is distributed to the partner network (either because no exclusive partner is assigned or the assigned partner declined).
Creditors have full visibility of status transitions through the portal and are notified when their input is required.
For real-time notifications via your own systems, configure webhooks.
Related pages
Case lifecycle (deep dive) - transitions and triggers
Case close codes - outcome definitions
Developer Docs: For API-based status tracking, see Track case status.