Clients
Guides, explanations, and answers for creditors using Debitura to submit cases, track recoveries, and understand how the platform works for clients.
8 articles
Getting started
First-time guidance to help clients get set up, submit their first cases, and understand what happens next in Debitura.
Clients: Getting started with DebituraThis tutorial guides you through submitting your first debt collection case on Debitura. Complete the three required setup steps, submit a case, and understand what happens next.
How to
Step-by-step guides for common tasks and workflows clients perform when using the Debitura platform.
Clients: How to create and submit a caseThis guide walks you through creating a debt collection case in Debitura. After completing these steps, your case enters the validation queue and progresses toward assignment to a collection partner.
Clients: How to add, update, and archive bank accountsThis guide explains how to manage bank accounts in Debitura. Bank accounts determine where recovered funds are sent after successful collection.
Clients: How to manage email preferences and notification settingsThis guide explains how to control which emails you receive from Debitura. You can adjust your notification preferences to reduce inbox volume while staying informed about important case updates.
Clients: How to use webhooks to get real-time case updates in your own system(s)Webhooks let Debitura automatically notify your systems when events occur on your collection cases, such as case creation, status changes, payments, or messages. This guide explains what webhooks are available…
Understand Debitura
Explanations of how Debitura works for clients, including processes, roles, expectations, and how outcomes are determined.
Clients: Monthly case updates - what to expectOnce your case is actively being worked on, Debitura ensures you receive regular progress reports from your collection partner. This article explains how monthly updates work, what information they contain,…
Clients: Legal action - how it works and what it typically costsLegal action (debt recovery through court proceedings) may be needed when amicable collection has not led to payment - or when a case does not qualify for pre-legal collection.
Reference
Factual reference material for clients, including definitions, statuses, supported data, and platform behavior.
Clients: Case status definitionsQuick reference for understanding what each case status means in Debitura and what action is required from you.