This guide walks you through submitting a Business Review questionnaire and responding to any follow-up requests from Debitura.
Goal
Complete the Business Review form so that Debitura can verify your business practices and approve your account for continued use of the platform.
Before you start
Only users with the Admin role can view and submit Business Reviews. If you have a standard User role, ask an Admin on your account to complete the review.
You have 7 calendar days from the date the review was initiated to submit the form. If the deadline passes without a submission, the review expires and your account may be blocked. See Business reviews - what they are and why you received one for more on deadlines and consequences.
Step 1: Open the form
You can reach the Business Review form in two ways:
From the email: Click the link in the review request email sent to your company's office email address and all Admin users.
From the portal: Go to Settings > Business Reviews and click the review with a Pending status.
Step 2: Fill out the questionnaire
The form has 12 questions across four sections. Four fields are required (marked with an asterisk); the remaining eight are optional. Each field has a tooltip icon explaining what kind of answer is expected.
Business Overview
Products and services (required) - what your company sells or provides
Typical transaction size - your average invoice or contract value
Operating regions - the geographic markets you operate in
Customer Onboarding
Customer signup process - how your customers sign up
Terms and conditions - what T&Cs you use with customers
Contract process - how you formalise customer relationships
Billing and Payment
Invoicing process (required) - how invoices are generated and sent
Standard payment terms (required) - for example, net-30 or net-60
Debt collection trigger (required) - what causes you to submit a case for collection
Compliance and Documentation
Contract maintenance - how customer contracts are stored and managed
Identity verification - how you verify customer identity
Dispute resolution - how you handle customer disputes
Each answer can be up to 5,000 characters. Take your time to give clear, accurate answers.
Step 3: Attach supporting documents (optional)
Below the questionnaire, a Supporting Documents section lets you upload files that support your answers. You can attach sample contracts, invoice templates, company registration documents, or other relevant files.
Accepted file types: PDF, DOC, DOCX, XLS, XLSX, JPG, JPEG, PNG, TXT, ZIP, CSV, EML
Maximum size: 25 MB per file
Drag and drop files into the upload area, or click to open the file picker
You can select multiple files at once
Step 4: Submit the form
Click the submit button at the bottom of the page. You will be taken to a confirmation page.
Important: You cannot edit or re-submit your answers after submission. Make sure everything is complete before you submit. If a file upload fails after a successful submission, your questionnaire answers are still saved - a warning will appear and you can contact support for help.
Result
After submission, a Debitura admin reviews your answers. You will receive an email when a decision is made:
Approved - the review is complete and no further action is needed.
Follow-up requested - the admin needs more information. See below.
Declined - the review was not approved and your account will be blocked. See Your account is blocked - causes and next steps.
You can check the status of your review at any time on the Business Reviews page.
Responding to a follow-up request
If the admin requests additional information, you will receive an email with their questions and a new 7-day deadline. To respond:
Open the review from the email link or from Settings > Business Reviews.
The admin's questions appear in a highlighted block at the top of the page. Your previously submitted answers are shown below for reference (read-only).
Type your response in the text area below the questions (up to 5,000 characters).
Attach any relevant supporting documents using the upload area.
Submit your response.
The admin may request multiple rounds of follow-up. Each round has its own 7-day deadline and is tracked separately. All previous follow-up rounds are visible on the review detail page in chronological order.
If you do not respond before the follow-up deadline, the review may expire and your account may be blocked. See Your account is blocked - causes and next steps for what to do in that situation.