Debtor information
Field | Required? | Notes |
Debtor type | Yes | Company or Private (individual) |
Name | Yes | Company name, or first and last name for individuals |
Email address | Yes | Primary contact email |
Phone number | Yes | Primary contact number |
Street address | Yes | Full street address |
Postal code | No | Optional - include when available |
City | Yes | Used for partner matching |
Jurisdiction (country/region) | Yes | Determines which collection partners can service the case |
If the debtor is a company, providing the company registration number is recommended. It is not mandatory, but it strengthens the case.
Claim information
Field | Required? | Notes |
Claim type | Yes | See "Accepted claim types" below |
Principal amount | Yes | Minimum $100 USD equivalent |
Currency | Yes | Three-letter currency code (e.g. USD, EUR, GBP) |
Invoice date | Yes | Date the invoice or loan was issued |
Due date | Yes | Original payment due date |
Dispute status | Yes | "Not Disputed" for standard processing |
Accepted claim types
Claim type | Processing |
Unpaid Invoice | Standard (automatic partner assignment) |
Loan Repayment | Standard (automatic partner assignment) |
Breach of Contract | Custom quote required |
Property Damage | Custom quote required |
Personal Injury | Custom quote required |
Defamation | Custom quote required |
Product-Related Claims | Custom quote required |
Other / Don’t know | Custom quote required |
Unpaid Invoice and Loan Repayment claims that are not disputed qualify for standard pricing and automatic partner assignment. All other claim types require a custom quote from a collection partner, and both a file upload and a written description are mandatory regardless of claim amount.
Documentation requirements by claim value
These thresholds apply to standard claim types (Unpaid Invoice and Loan Repayment, not disputed). For complex or disputed claims, see the section below.
Claim amount (USD equivalent) | Required documentation |
Under $2,000 | None required (uploading is recommended) |
$2,000 - $10,000 | Either a file upload or a written description |
Over $10,000 | File upload is mandatory |
For the $2,000 - $10,000 range, any of these description fields satisfies the requirement: Claim Description, Dispute Description, Creditor Comments, or Request.
B2C and complex claim requirements
B2C cases (debtor type = Private/individual): Both a file upload and a written description are mandatory, regardless of claim amount.
Complex or disputed claims (Breach of Contract, Property Damage, Personal Injury, Defamation, Product-Related Claims, Other, or any disputed claim): Both a file uploadand a written description are mandatory, regardless of claim amount.
Accepted file formats and limits
Supported formats: PDF, DOC, DOCX, XLS, XLSX, JPG, JPEG, PNG, TXT, ZIP, CSV. Maximum file size: 25 MB per file. You can upload multiple files per case.
Auto-generated summary files created by the system do not count toward documentation requirements.
For step-by-step upload instructions, see Upload documents to a case.
Pre-submission quick checklist
Eligibility:
Claim amount is at least $100 USD (or equivalent)
Debt is not disputed by the debtor (or dispute status is unknown)
Case has not entered court or legal proceedings
Debtor is not bankrupt or insolvent
Statute of limitations has not expired
Debitura has coverage in the debtor's country
Debtor information:
Debtor type (Company or Private) selected
Name provided
Email address provided
Phone number provided
Street address and city provided (postal code optional)
Jurisdiction selected
Claim information:
Claim type selected
Amount and currency entered
Invoice date and due date entered
Documentation (standard claim types):
Under $2,000: no file required
$2,000 - $10,000: file uploaded or description written
Over $10,000: file uploaded
Documentation (B2C or complex/disputed claims):
File uploaded and description written (required regardless of amount)
Where to find this in the platform
To start a new case, go to Create a case. To view your existing cases, go to Cases.
For a step-by-step walkthrough, see Create and submit a case.
What happens after you submit
After submission, your case enters Pending Verification. Debitura runs automated validation checks (typically within one hour), followed by partner review. For the full explanation, see Confirm your case was submitted successfully.
If validation identifies missing or invalid information, see Case submission errors.
Developer Docs: Developers: Want to create cases programmatically via the API? See Developer Docs: Create a case.