No Debitura account yet? Start at app.debitura.com/Onboarding to create your free client account. Signing up takes only a few minutes and there are no upfront platform fees; you need an account before you can upload any of the documents listed on this page.
Documentation requirements by claim value
Documentation requirements depend on the claim amount (converted to USD). The table below summarizes what you need for each tier.
Claim Value | Required Documentation | Notes |
Small claims (under $2,000 USD) | None required | Automatic approval if other validation checks pass. You may still upload supporting documents. |
Medium claims ($2,000 - $10,000 USD) | File upload OR description field | Either attach a document or fill in one of the case description fields. |
Large claims (over $10,000 USD) | File upload required | At least one supporting document must be attached. |
Documentation requirements by claim type
Unpaid invoice and Loan repayment claims
Follow the claim value thresholds above.
Complex claims (all other claim types)
Regardless of claim amount, complex claims (disputes, returns, chargebacks, contested amounts) require both:
At least one file upload
A completed description field
Documentation requirements for B2C cases
If your debtor is a private individual (B2C case), both a file upload and a completed description field are mandatory regardless of claim value. This enhanced requirement ensures collection partners have sufficient context and evidence when dealing with consumer debtors.
Document types you can choose when uploading
When you upload a file, you can optionally say what it is in the What is this document? dropdown:
Document type | Examples |
Invoice / credit note | The invoices behind your claim, and any credit notes |
Reminder or demand letter | Payment reminders and demand letters you have sent |
Account statement | A statement of the debtor's account. Especially useful when a case bundles several invoices or partial payments, because it shows the collection partner which file explains the amount |
Contract or agreement | Contracts and agreements with the debtor |
Terms and conditions | Your terms and conditions |
Order / proof of delivery | Orders, and proof that goods or services were delivered |
Correspondence with debtor | Emails and letters exchanged with the debtor |
Proof of payment | Proof of payments made |
Court or legal document | Court and other legal documents |
Identity document | Identity documents |
Other | A document that fits none of the types above |
If you leave the dropdown unselected, the file is saved as Not specified, which is different from choosing Other. On the case page, when two or more files are waiting, Set type for all applies one type to every waiting file; you can then change individual files before uploading. When you create a case, files in the invoice box are always saved as Invoice / credit note, and the dropdown appears for supporting and additional documents. You cannot change a file's type after upload; ask Debitura support if it needs correcting.
File format and size limits
Specification | Limit |
Maximum file size | 25 MB per file |
Maximum files at case creation | 5 files (additional files can be uploaded after the case is created) |
Allowed formats | .pdf, .doc, .docx, .xls, .xlsx, .jpg, .jpeg, .png, .txt, .zip, .csv, .eml |
Description fields
For medium-value claims, you can satisfy documentation requirements by completing any of these description fields instead of uploading a file:
Field | Purpose |
Claim description | Explain the basis of the debt (goods/services provided, contract terms, payment terms) |
Dispute description | Describe any disputes or objections raised by the debtor |
Creditor comments | Add background context, prior collection attempts, or communication history |
Request | Specify preferred collection approaches or special handling instructions |
For large claims, descriptions are recommended but do not replace the file upload requirement.
Contract requirements
Before your case can proceed to a collection partner, you must have signed:
Standard Debt Collection Agreement (SDCA) - Signed once during onboarding
Power of Attorney (PoA) - Signed when your case is assigned to a specific partner
If contracts are not yet signed, your case will remain in "Pending Contract Signing" status until complete.
Best practices for evidence
Recommended:
Upload original documents (PDFs preferred over photos)
Ensure text is clear and readable
Include all pages of multi-page documents
Upload only documents directly related to the debt
Avoid:
Screenshots of documents (upload original PDFs instead)
Heavily redacted documents that obscure key details
Compressed images where text is unreadable
Multiple copies of the same document
Where to upload documents
Upload documents when creating your case in the Create Case page. After case creation, you can add more files from the case details page in your Cases list.
For bulk uploads, see submit multiple cases via CSV import.
What happens after upload
Uploaded documents are stored securely and reviewed during the two-stage validation process:
Automated validation - Debitura checks documentation completeness and data quality
Partner review - The assigned collection partner reviews your case and documentation
If documentation is insufficient, your case may require additional information. See Why does my case need more information? for troubleshooting.