Documentation requirements by claim value
Documentation requirements depend on the claim amount (converted to USD). The table below summarizes what you need for each tier.
Claim Value | Required Documentation | Notes |
Small claims (under $2,000 USD) | None required | Automatic approval if other validation checks pass. You may still upload supporting documents. |
Medium claims ($2,000 - $10,000 USD) | File upload OR description field | Either attach a document or fill in one of the case description fields. |
Large claims (over $10,000 USD) | File upload required | At least one supporting document must be attached. |
Documentation requirements by claim type
Unpaid invoice and Loan repayment claims
Follow the claim value thresholds above.
Complex claims (all other claim types)
Regardless of claim amount, complex claims (disputes, returns, chargebacks, contested amounts) require both:
At least one file upload
A completed description field
Documentation requirements for B2C cases
If your debtor is a private individual (B2C case), both a file upload and a completed description field are mandatory regardless of claim value. This enhanced requirement ensures collection partners have sufficient context and evidence when dealing with consumer debtors.
Accepted file types
File Type | When to Use |
Invoice - Original Invoice | Standard unpaid invoice claims (preferred for large claims) |
Miscellaneous Creditor Documents | Contracts, agreements, correspondence |
Dispute - Creditor Documents | Evidence supporting your position in disputed claims |
Dispute - Debtor Documents | Documents received from the debtor |
Demand Letter | Formal payment demands you have sent |
File format and size limits
Specification | Limit |
Maximum file size | 25 MB per file |
Maximum files at case creation | 5 files (additional files can be uploaded after the case is created) |
Allowed formats | .pdf, .doc, .docx, .xls, .xlsx, .jpg, .jpeg, .png, .txt, .zip, .csv, .eml |
Description fields
For medium-value claims, you can satisfy documentation requirements by completing any of these description fields instead of uploading a file:
Field | Purpose |
Claim description | Explain the basis of the debt (goods/services provided, contract terms, payment terms) |
Dispute description | Describe any disputes or objections raised by the debtor |
Creditor comments | Add background context, prior collection attempts, or communication history |
Request | Specify preferred collection approaches or special handling instructions |
For large claims, descriptions are recommended but do not replace the file upload requirement.
Contract requirements
Before your case can proceed to a collection partner, you must have signed:
Standard Debt Collection Agreement (SDCA) - Signed once during onboarding
Power of Attorney (PoA) - Signed when your case is assigned to a specific partner
If contracts are not yet signed, your case will remain in "Pending Contract Signing" status until complete.
Best practices for evidence
Recommended:
Upload original documents (PDFs preferred over photos)
Ensure text is clear and readable
Include all pages of multi-page documents
Upload only documents directly related to the debt
Avoid:
Screenshots of documents (upload original PDFs instead)
Heavily redacted documents that obscure key details
Compressed images where text is unreadable
Multiple copies of the same document
Where to upload documents
Upload documents when creating your case in the Create Case page. After case creation, you can add more files from the case details page in your Cases list.
For bulk uploads, see submit multiple cases via CSV import.
What happens after upload
Uploaded documents are stored securely and reviewed during the two-stage validation process:
Automated validation - Debitura checks documentation completeness and data quality
Partner review - The assigned collection partner reviews your case and documentation
If documentation is insufficient, your case may require additional information. See Why does my case need more information? for troubleshooting.