The case waits in this state until you sign the Standard Debt Collection Agreement.

Next: Moves to Pending Verification Internal once signed.

Action: Sign the contract.

Alternative: You can close the case directly from this state using the Close case action - it closes with no fees and no collection period (close code Case never started - Internal). See Close or withdraw a case.

The assigned collection partner reviews your case before accepting it.

The partner can: accept the case (Active), request more information (Needs Additional Details), or decline.

If the partner declines and your settings allow network distribution, the case moves to Collecting Quotes.

Next: Active, Needs Additional Details, or Collecting Quotes.

Action: None required.

The partner has accepted your case and begins pre-legal debt collection.

For cases with standard terms, an exclusive collection period of 6 months begins.

The partner updates progress on the platform.

Next: Paused, Closed, or Needs Additional Details.

Action: Respond to partner requests via case chat.

The partner requires further information from you (e.g., additional documentation, clarification, updated debtor contact details).

Once you provide the information, the partner can move the case to Active or Closed.

Next: Active or Closed.

Action: Provide requested information via case chat.

When no exclusive partner is assigned or the assigned partner declines, the case is distributed to the partner network as a lead.

Partners who match your case criteria can review it and submit quotes.

Next: Pending Quote Selection (when quotes are submitted).

Action: None required.

At least one partner has submitted a quote.

You can accept a quote to assign the case to that partner.

Next: Active (under the selected quote's terms).

Action: Review and select a quote.

The partner has temporarily paused an active case.

Work can resume by moving it back to Active, or the partner may close it.

Next: Active or Closed.

Action: None required.

A case is closed when the debt is paid, the partner declines further action, or legal options are exhausted.

Debitura retains the history for reporting and benchmarking.

To understand why a case was closed, check the close code.

To request withdrawal of an active case before closure, see Close or withdraw a case.

Your collection partner consolidated this case into another case using the merge feature. The original case is kept permanently and stays in your Cases list with a Merged status. You cannot edit its case data or work it any further - the one action that stays available is changing the bank account, which a Creditor Admin on your account can still do.

All original data (debtor details, amounts, your client reference, and attached documents) remains visible if you open the case directly. The case chat is closed by the merge - continue the conversation with your collection partner on the combined case.

Merged cases are not removed from your default Cases list, and remain reachable by their original URL or reference. The case itself links through to the combined case. One filter does hide them: "No bank account assigned" excludes merged and closed cases, so open a merged case by reference if you need to change its bank account.

Next: Merged is a terminal state - no further transitions.

Action: No action required. Follow the link on the case through to the combined case.

Collecting Quotes and Pending Quote Selection apply when a case is distributed to the partner network (either because no exclusive partner is assigned or the assigned partner declined).

Creditors have full visibility of status transitions through the portal and are notified when their input is required.

For real-time notifications via your own systems, configure webhooks.

Case lifecycle (deep dive) - transitions and triggers

Case close codes - outcome definitions