What is partner assignment?
Partner assignment is the automated process that connects your case with a collection partner in the debtor's location. Debitura maintains a network of vetted collection agencies and law firms across multiple countries and jurisdictions. When you create a case, the platform evaluates the case details and routes it to the right partner without any manual action on your part.
The assigned partner is typically an exclusive partner who has committed to handling cases in that jurisdiction under Debitura's Standard Debt Collection Agreement (SDCA). This means standardized pricing and terms for your case.
Why it matters
Automatic partner assignment gives you several advantages:
Speed - Your case is assigned instantly when you submit it. There is no waiting period or manual selection process.
Local expertise - The partner assigned to your case operates in the debtor's jurisdiction and understands local collection laws, language, and practices.
Standard pricing - Exclusive partners follow the SDCA pricing model (No Cure, No Pay), so you only pay a success fee if the debt is recovered.
Quality control - Debitura selects and monitors partners to ensure professional handling of your cases.
How the matching works
The matching system evaluates four criteria from your case to find a qualified partner:
Criterion | What it checks |
Debtor location | The jurisdiction where the debtor is located. Partners specify which jurisdictions they cover. |
Claim amount | The total amount owed. Partners define minimum and maximum thresholds for the cases they accept. |
Currency | The currency of the claim. Amounts are converted for consistent comparison against partner thresholds. |
Debtor type | Whether the debtor is a company (B2B) or a private individual (B2C). Some partners specialize in one type. |
All four criteria must be satisfied for a partner to qualify. The system evaluates available partners and assigns the first one whose coverage rules match your case.
In jurisdictions where multiple exclusive partners operate with different specializations (for example, one partner for B2B cases above a certain amount and another for B2C cases), the system evaluates all partners and assigns the one whose rules match your specific case details.
What happens after a partner is assigned
Once a matching partner is found, your case enters the collection process:
The case is assigned to the partner and moves into a verification stage. You can see the assigned partner in your Cases list.
A Power of Attorney (PoA) is required between you and the assigned partner, authorizing them to act on your behalf.
The partner reviews and accepts the case under SDCA terms.
Active collection begins. The partner has an exclusive six-month collection period to recover the debt.
For a complete overview of all case stages, see Case lifecycle.
When no local partner is available
If no exclusive partner matches your case (for example, because no partner covers that jurisdiction or the claim falls outside available thresholds), the case is not rejected. Instead, it is sent to Debitura's legal network, where multiple collection agencies and law firms can review your case and submit competitive quotes.
In this scenario:
You will receive one or more quotes from network partners with their proposed pricing and approach.
You choose which quote to accept (or decline all).
The pricing is set by the quoting partner, not by the standard SDCA schedule.
This ensures your case can still be handled even in jurisdictions without dedicated exclusive coverage. For more on which countries and jurisdictions have coverage, see Countries and jurisdictions.
What to expect
You do not choose the partner yourself. Assignment is automatic based on your case details. You can view your assigned partners on the Partners page.
Pricing follows standard terms. When an exclusive partner handles your case, the success fee is determined by claim size, region, and debt age under the SDCA. See Success fees for details.
A Power of Attorney is required. Before collection can begin, a PoA must be in place between you and the assigned partner.
The same partner handles your cases in a given jurisdiction. If you submit multiple cases to the same jurisdiction, they are typically routed to the same partner for consistency.
You can check coverage before submitting. When creating a case, the platform shows which partner will handle it based on the debtor's location, so you know the assignment before you submit.
Related articles
Case eligibility - What types of debt Debitura accepts
Success fees - How pricing is calculated
Case lifecycle - States, transitions, and triggers
Power of Attorney (PoA) - What it authorizes and when it is signed
Countries and jurisdictions - Coverage, local rules, and missing partner coverage
Developer Docs: Developers: Want to create cases programmatically via the API? See Developer Docs: Create a case.