Goal
Sign the SDCA before submitting your first case, sign the PoA when working with a new collection partner, and access your signed documents whenever needed.
Prerequisites
A Debitura client account (you accepted the platform terms when you created your account)
Access to the email address associated with your account (for the verification code during SDCA signing)
Steps
Part A: Sign the Standard Debt Collection Agreement (SDCA)
The SDCA must be signed before you can submit your first case. It defines the terms between you, Debitura, and your collection partner, including success fees and the no-cure-no-pay model. Signing has two steps: Review agreement and Sign agreement.
Open the agreement. On your dashboard, click "Sign the standard debt collection agreement" in the Getting started widget. You can also start from your Contracts page.
Review the agreement. The full agreement is shown in a grey reading area. Scroll inside it to read everything, or click Download as PDF to keep a copy. For a summary of key terms, see SDCA: key terms.
Click Continue to signature. We email a six-digit verification code to the address shown on the page. The code expires 30 minutes after it was sent. If it doesn't arrive, click Resend code.
Draw your signature. Use your mouse, trackpad or pen in the signature box. Leave Save my signature for future agreements ticked if you want to reuse it.
Enter the code and sign. Type or paste the six-digit code into the code boxes and click Sign agreement. A signed PDF is generated and stored on your Contracts page.
If you open the verification email first, its Access Signing Page button takes you back to the signature step with the code already filled in, as long as you are signed in as the same user.
Part B: Sign the Power of Attorney (PoA)
The PoA authorizes a specific collection partner to act on your behalf. You sign it the first time you engage a new partner. Once signed, the PoA covers all future cases with that partner.
Wait for the prompt. When you submit a case to a new partner (or when a case is assigned to a partner you have not worked with before), the platform asks you to sign the PoA. For your very first case, the SDCA, the PoA and any pricing appendix for that country are shown together, and you sign them in one go.
Review the authorization. The PoA authorizes the partner to communicate with the debtor, negotiate payment terms, and initiate legal proceedings if necessary. For more details, see Power of Attorney (PoA).
Draw your signature and click Sign agreement. A verification code is not required for a PoA on its own. The signed PoA PDF is generated and stored.
Part C: Access your signed documents
Go to the Contracts page. Open https://app.debitura.com/Contracts in your browser.
View and download. Your signed SDCA is in the Standard Debt Collection Agreement card at the top of the page, with a Download signed PDF link. Your powers of attorney are in the country table below it: open a country to see each partner's power of attorney and click Download signed PDF. If you have signed a Data Processing Agreement (DPA), it has its own card below the SDCA with a View signed DPA link.
For more on accessing documents, see Where to view and download signed agreements.
Result
After completing the steps above:
Your SDCA is signed and you can submit cases for collection.
Your PoA is signed for each partner, authorizing them to act on your behalf.
All signed documents are available on your Contracts page at any time.
The Getting started widget on your dashboard shows the "Sign the standard debt collection agreement" step as complete.
Edge cases
Reading the SDCA and the Power of Attorney before you sign: The SDCA signing page shows the full agreement for you to review before you sign, and you can download it as a PDF. On your Contracts page, the Power of Attorney opens once your SDCA is signed, and it has its own review step before you draw your signature. Neither document is binding until you draw your signature and click Sign agreement. Once signed, both are on your Contracts page.
Wrong or expired code: An error appears next to the code boxes and your drawn signature is kept. Click Resend code if the code has expired.
Agreement updates: When Debitura releases a new version of the SDCA, you are asked to review and sign it the next time you do something with a case, such as submitting one. The update first shows what changed. Signing an updated SDCA does not require a verification code.
Multiple partners: You only sign the PoA once per partner. If you work with three different partners, you sign three separate PoAs. Each PoA is valid for all future cases with that partner.
Saved signatures: If you ticked "Save my signature for future agreements", your saved signature can be reused when you sign new PoAs, which speeds up the process.
Signing with multiple partners at once: If cases are waiting for agreements with more than one collection partner, the platform shows an overview with one row per partner, the number of cases waiting, and a Review and sign action. You sign them one at a time. A signed row shows Signed, and a message confirms how many cases are now being processed.
SDCA already signed: If you have already signed the current version of the SDCA, you will not be asked to sign it again. Only the per-partner Power of Attorney is shown for new partners.