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Clients: Where to view and download signed agreements (SDCA & PoA)

Your signed Standard Debt Collection Agreement (SDCA) and Power of Attorney (PoA) documents are stored in the Contracts page of your Client Portal. This guide shows you how to find and download these documents for internal compliance or audit purposes.

Goal

Access your signed legal agreements with Debitura so you can keep records for compliance, audits, or internal documentation.

Steps

  1. Log in to your Client Portal at app.debitura.com. You need to be an admin user on your company's account to open the Contracts page.

  2. Go to Contracts by clicking the link in the navigation menu, or navigate directly to app.debitura.com/Contracts.

  3. Find your Standard Debt Collection Agreement (SDCA): the Standard Debt Collection Agreement card at the top of the page shows your signed agreement with its signing date and version. Click Download signed PDF. If you have signed more than one version, Earlier versions opens a list of the older signatures, each with its own Download signed PDF link.

  4. Find your Powers of Attorney (PoA): your powers of attorney are in the Coverage, partners and agreements table below the agreement, with one row per country. The Power of attorney column shows the signing status for the partners in that country, for example "Signed" or "2 of 3 signed". Click the country (use the search box above the table to find it) to open it: you get one row per collection partner with its status and a Download signed PDF link for each power of attorney you have signed. You sign a PoA once per collection partner, and that one signature covers every country the partner serves.

  5. Find your Data Processing Agreement (DPA), if you have signed one: a Data processing agreement (DPA) card sits below the Standard Debt Collection Agreement card, with the signing date and a View signed DPA link. The link opens the DPA page under Account Settings > Data & GDPR, where you download the signed PDF. If you have signed the DPA but not yet confirmed the privacy-policy text, the card says so. No card is shown if you have not signed a DPA. See Clients: How to request a Data Processing Agreement (DPA).

  6. Download a document: click Download signed PDF next to the agreement or power of attorney you need. The signed document downloads as a PDF file.

Result

You now have a PDF copy of your signed agreement. The document includes:

  • The full agreement text

  • Your electronic signature

  • The date and time you signed

Understanding your agreements

  • SDCA (signed once per account): The Standard Debt Collection Agreement defines the relationship between you, Debitura, and your assigned collection partners. It covers success fees, payment handling, the six-month collection period, and both parties' responsibilities. You sign it once when you set up your account. Learn more: Standard Debt Collection Agreement (SDCA): key terms.

  • PoA (signed once per partner): The Power of Attorney authorises a specific collection partner to act on your behalf for debt recovery. You sign a PoA the first time a case is assigned to a particular partner, and it remains valid for all subsequent cases handled by that same partner. Learn more: Power of Attorney (PoA): what it is, what it authorizes, and when it's signed.

  • Update needed on a power of attorney: if a partner changes its terms, the Contracts page tells you above the table which partners need a new signature, and the country row shows Update needed. Open the country to see why and click Sign the new power of attorney. Your previous signed PDF stays available for download next to it.

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