Goal
View your open tasks and respond to them so your collection partner can continue working on your cases.
Prerequisites
You are logged into the Debitura client portal
You have at least one active case with a collection partner
Steps
Go to the Tasks page. Click Tasks in the main menu, or go directly to app.debitura.com/Task. You will see a list of all your open tasks.
Review your open tasks. Each row shows the task, its deadline, the partner, the debtor, the case and who it is assigned to. Use Filter to narrow the list by task, partner, deadline, assignee or debtor country, or search for a case, debtor or partner. A deadline shows in red when the task is late or due today. A task counts as overdue only once its deadline date has passed in your local time, so a task due today is not yet overdue.
Open the related case. Click on the task or go to Cases and select the relevant case from the list. This opens the case detail page where you can view the chat thread.
Respond in the case chat. Scroll to the chat section and type your reply. Attach any requested documents if needed. Click Send.
Confirm the task is resolved. A normal chat task is marked as solved automatically after you send your message, so you do not need to close it manually. More Info Needed and Client input required tasks are not closed by your message alone; how they close is explained in their own sections of this article.
Result
Your message appears in the shared chat thread. The collection partner is notified and can continue working on your case. A normal chat task then no longer appears in your open tasks list.
Managing task assignments and deadlines
From the Tasks page you can also:
Filter tasks by type, due date, or assigned user to focus on what matters most.
Adjust deadlines if you need more time (where permitted).
Assign or reassign tasks to another team member in your organisation.
How you are notified about tasks
You receive an email whenever your collection partner sends a chat message. If any tasks become overdue, you receive a reminder email at most once every 7 days. A reminder is only sent while at least one unresolved task is no more than 30 days past its deadline: older overdue tasks stay open and visible on your Tasks page but do not trigger an email on their own, so check your tasks even when no reminder arrives. These emails go to all active users in your organisation. To manage which emails you receive, see email notification settings.
More Info Needed tasks
If your collection partner needs more information before accepting or continuing a case, you will see a task labelled "More Info Needed" with a "Go to Chat" button. Reply in the case chat and attach any requested documents. When you have supplied what was requested, mark the "More Info Needed" task done. Sending a chat message alone does not mark this task done. It also closes automatically when your case moves out of the "More Info Required" state (for example, when it moves to Active or Closed). When you mark the task done, or upload a file while the case is waiting for details, your collection partner receives a "Client response" task to review what you sent.
Collection Paused tasks
If your collection partner pauses a case because they need something from you before collection can continue, the case shows as "Paused" and you will see a task labelled "Client input required" with a "Go to Chat" button. Click the button and reply in the case chat with what your partner has asked for. Unlike a normal chat task, this task is not resolved by sending your message: it is only closed automatically when your collection partner moves the case out of "Paused" (for example, to Active or Closed). If your partner has not updated the case within a reasonable time after you have replied, contact Debitura support.
Responding to automated validation requests
When Debitura's automated validation system flags your submission, you receive a task and email before any collection partner has reviewed your case. Responding through the data-request page - not the case chat - is how you resolve these validation issues.
You can reach the data-request page in three ways:
Click the task in your task inbox
Click the banner on the case detail page
Use the direct link in your notification email
A request can cover one or more of these areas: the debtor's address, supporting documents, the debtor's identity, a claim description, your company registration, the claim amount and currency, or a specific question from Debitura. The amount and the currency can both need attention. An explanation about the debtor's identity is recorded, but it does not approve the case on its own; a Debitura reviewer still checks it.
Review every requested item. When all items are ready, click Send response to submit one complete response. Uploading a file or editing a field alone does not submit it. Complete any approval step shown on the page.
Once your response is accepted, the task clears and the page confirms that we are reviewing it. Your submitted response remains available, and you do not need to send it again. If the automatic recheck cannot resolve everything, Debitura reviews it internally; another task is created only if Debitura sends you a further request. If the page tells you the request has changed, reload it and review your saved draft before sending.
Edge cases
Task auto-resolved: Some chat tasks are automatically closed overnight if the system determines no reply is expected (for example, if the last message was a simple acknowledgement). If this happens and you still want to respond, simply send a new message in the case chat.
Cannot edit case data: If you need to update the debtor's details or the case amounts after your partner has validated the case, you must request the change via chat rather than editing directly. This includes the debtor type (Company or Private), which the partner can correct while they still handle the corrected type. See contact your collection partner for details.