Goal
View your open tasks and respond to them so your collection partner can continue working on your cases.
Prerequisites
You are logged into the Debitura client portal
You have at least one active case with a collection partner
Steps
Go to the Tasks page. Click Tasks in the main menu, or go directly to app.debitura.com/Task. You will see a list of all your open tasks.
Review your open tasks. Each task shows a title, deadline, and which case it relates to. You can filter by type, due date, or assigned user. Tasks are colour-coded: overdue tasks appear in red, unassigned tasks in yellow.
Open the related case. Click on the task or go to Cases and select the relevant case from the list. This opens the case detail page where you can view the chat thread.
Respond in the case chat. Scroll to the chat section and type your reply. Attach any requested documents if needed. Click Send.
Confirm the task is resolved. After you send your message, the task is automatically marked as solved. You do not need to close it manually.
Result
Your message appears in the shared chat thread. The collection partner is notified and can continue working on your case. The task no longer appears in your open tasks list.
Managing task assignments and deadlines
From the Tasks page you can also:
Filter tasks by type, due date, or assigned user to focus on what matters most.
Adjust deadlines if you need more time (where permitted).
Assign or reassign tasks to another team member in your organisation.
How you are notified about tasks
You receive an email whenever your collection partner sends a chat message. If any tasks become overdue, you receive a reminder email (at most once every 7 days while overdue tasks remain). These emails go to all active users in your organisation. To manage which emails you receive, see email notification settings.
Edge cases
Task auto-resolved: Some chat tasks are automatically closed overnight if the system determines no reply is expected (for example, if the last message was a simple acknowledgement). If this happens and you still want to respond, simply send a new message in the case chat.
Cannot edit case data: If you need to update debtor details or case amounts after your partner has validated the case, you must request the change via chat rather than editing directly. See contact your collection partner for details.