Goal
Access your notification settings and adjust which email types you receive from Debitura.
Steps
Go to Notification Settings - Open your Notification Settings page in the Debitura client portal.
Review the two notification categories - The settings page shows two toggles you can control:
Case notifications - Updates about your cases, including assignment notifications, partner decline or close events, payment registrations, information requests from partners, case chat messages, and contract signing reminders. Most arrive in real time; case chat messages are grouped into a digest, as described below.
Todo digest notifications - Overdue task reminders sent to your organization.
Toggle preferences on or off - Enable or disable each category based on your needs. Changes take effect immediately.
Save and close - Your preferences are saved automatically. You can return to this page at any time to adjust your settings.
Result
After updating your preferences, you will only receive emails for the categories you have enabled. Disabled categories will no longer be sent to your email address.
Email categories explained
Case notifications are sent when:
A case is assigned to a partner or moved to the network
A partner declines or closes a case
Partial or full payments are registered
A partner requests additional information from you
Your collection partner sends a message through the case chat (bundled into a digest email after a 6-hour quiet period, so multiple messages sent close together arrive in one email)
A new case is awaiting your signature (contract signing reminders, up to three follow-ups)
Todo digest notifications include:
Overdue task reminders when you have unfinished tasks past their deadline (sent at most once per week). A reminder needs at least one unfinished task no more than 30 days past its deadline; older tasks stay open in your task list but do not trigger an email on their own
Important notes
Organization-wide delivery - Overdue task reminders are sent to all active users in your organization, not just the person assigned to specific tasks. This ensures tasks are visible to anyone who can help.
Some emails cannot be disabled - The following operational emails are always sent and do not respect your notification preferences:
User activation and invitation emails (to help new users set up their accounts)
Bank account security digests (sent to admins when bank account details change)
Missing bank account reminders (sent when cases are created without payout details)
Payment reminders for an unpaid fee request from your collection partner (sent by Debitura on the partner's behalf)
Preferences are per user - Each team member controls their own notification settings. Changing your preferences does not affect other users in your organization. To manage team members, see How to respond to tasks and information requests.