Goal
Download a single PDF that bundles the documentation for one case (summary, invoices, timeline, chat, payments, and attachment list) so you can share it for an audit, a dispute, or an internal handover.
Before you start
The Export Documentation option only appears in the Actions dropdown when both of these are true:
A collection partner is assigned to the case.
The case has moved past Pending Verification.
If either condition is not met, the option is hidden. The export works on both active and closed cases, as long as a partner is assigned.
Steps
Open your Cases list and click the case you want to export.
On the case page, open the Actions dropdown and select Export Documentation.
In the modal that opens, all six sections are checked by default. Uncheck any you do not need:
Case Summary - core case identifiers, debtor details, claim amount, assigned partner, and lifecycle status.
Invoice Details - the invoice reference, the gross amount and currency, the due date, and the invoice description.
Case Timeline - the full chronological record of events, notes, calls, and system updates for the case.
Chat History - the complete communication thread between you and the collection partner.
Payment Records - the payments included in the case documentation for this export.
Attachment List - the files shared in the case chat, listed with file name, who uploaded them, and the date. File contents are not included, and files held elsewhere on the case (for example documents on the Files tab) are not listed here.
Click Export Documentation to generate the PDF.
The PDF is generated on demand and downloaded directly by your browser. No email is sent and no background job is queued.
Result
You get a single PDF file in your browser's downloads. It contains only the sections you kept checked at the time of export, generated from the current state of the case.
If "Export Documentation" is not in the dropdown
Re-check the two conditions in the Before you start section. Both must be true at the same time. The option does not show as disabled - it is hidden from the Actions dropdown entirely until both conditions are met. The case is either still in Pending Verification, has no assigned collection partner, or both.
Related
How to close or withdraw a case - another action available from the same Actions dropdown.
How to access reports, statements, and collection performance data - for exports that span multiple cases instead of a single case.