Goal
Update incorrect information on a submitted case, including debtor contact details, claim amounts, invoice dates, and other case data.
Before the collection partner has accepted your case
While your case is in Pending Verification status, you can edit most fields directly from the case detail page. Open your cases list, select the case, and make your changes.
Editable fields at this stage include:
Debtor contact information (email, phone)
Debtor identity fields (name, company name, registration number)
Debtor address (street, zip code, city, and state/region for non-US debtors)
Principal amount and currency
Invoice date and due date
If you change the principal amount, the system will recalculate the success fee and display a price confirmation before saving. Changing the debtor's country or jurisdiction can also trigger a re-pricing of the success fee and will show the same confirmation step - the system keeps your existing agreed rate by default, and you must confirm to accept a different rate.
For the full list of editable fields and step-by-step instructions, see edit debtor information and claim details.
After the collection partner has accepted your case
Once your case is Active, Paused, or in More Info Required status, the assigned collection partner is working the case, so most changes go through them. Two things you can still change yourself, directly on the case detail page:
The debtor type and the identity fields that go with it - the Company or Private type, and the names tied to it (company name, company registration number and contact person for a company debtor; first and last name for a private individual). Open the case, click the edit icon on the Type row in the Debtor Information panel, and make the change in the Update Debtor form. The correction goes through as long as your current collection partner also handles the corrected type - the case stays with that partner and is never moved to a different one. If your partner does not handle the corrected type, nothing is saved and the message tells you why.
The bank account - see the exception below.
Everything else - the debtor's email, phone and address, and the claim amounts and dates - has to be requested from the partner.
To request a correction:
Open the case and go to the case chat (see contact your collection partner).
Send a message describing what needs to change.
Attach any supporting documentation if you are requesting an amount change or correcting key details.
The collection partner receives a task with a 2 business day response deadline.
The partner reviews your request, updates their system, and replies via the case chat.
Exception - bank account. The account used to receive recovered funds can be changed at any time, including on Active, Paused and More Info Required cases. Open the case and change it from the case detail page. This requires the Creditor Admin role and only works on cases belonging to your own company or division. Every change is recorded on the case, and your collection partner receives a task asking them to verify that the debtor has the correct payment instructions. To change several cases at once, use the bulk reassignment flow on your cases list. See How to add, update, and archive bank accounts.
Corrections that require Debitura support
Some changes cannot be made by you or the collection partner. Contact [email protected] for:
Changing the collection partner - only possible if no payments have been received on the case.
Changing the debtor's jurisdiction - not possible once the case is active with a partner.
When contacting support, include your case reference number, a description of the correction needed, and any supporting documentation.
When closing and resubmitting is easier
For cases still in Pending Verification (before a partner has accepted), it is often faster to close the case and create a new one with the correct information. Early-stage closures incur no fees.
Do not use this route to fix a wrong debtor type on an Active, Paused or More Info Required case - that correction is free and self-service, as described above, while closing an accepted case runs the closure-request route and can carry the full success fee plus the partner's collection costs.
Use the "Close case" button on the case detail page. For the full process, see close or withdraw a case.
Summary of what you can change and when
What you want to change | Debtor details | Amounts and dates | How to change |
Case in Pending Verification | Yes (edit directly) | Yes (edit directly) | Edit on the case detail page |
Case in Active / Paused / More Info Required | Debtor type and identity fields: yes (edit directly). Email, phone, address: no (request only) | No (request only) | Edit the Type row in the Debtor Information panel; use the case chat for everything else |
Bank account | - | - | Yes (Creditor Admin) - edit from the case detail page, at any status |
Partner change, jurisdiction | - | - | Not self-service - contact [email protected] |