Goal
Update incorrect information on a submitted case, including debtor contact details, claim amounts, invoice dates, and other case data.
Before the collection partner has accepted your case
While your case is in Pending Verification status, you can edit most fields directly from the case detail page. Open your cases list, select the case, and make your changes.
Editable fields at this stage include:
Debtor contact information (email, phone)
Debtor identity fields (name, company name, registration number)
Debtor address (street, zip code, city)
Principal amount and currency
Invoice date and due date
If you change the principal amount, the system will recalculate the success fee and display a price confirmation before saving.
For the full list of editable fields and step-by-step instructions, see edit debtor information and claim details.
After the collection partner has accepted your case
Once your case is Active, Paused, or in More Info Required status, you can no longer edit case data directly. The assigned collection partner is working the case, so changes must go through them.
To request a correction:
Open the case and go to the case chat (see contact your collection partner).
Send a message describing what needs to change.
Attach any supporting documentation if you are requesting an amount change or correcting key details.
The collection partner receives a task with a 2 business day response deadline.
The partner reviews your request, updates their system, and replies via the case chat.
Corrections that require Debitura support
Some changes cannot be made by you or the collection partner. Contact [email protected] for:
Changing the collection partner - only possible if no payments have been received on the case.
Changing the debtor's jurisdiction - not possible once the case is active with a partner.
Correcting bank account information - once a bank account is assigned for payment routing, it cannot be changed through the portal.
When contacting support, include your case reference number, a description of the correction needed, and any supporting documentation.
When closing and resubmitting is easier
For cases still in Pending Verification (before a partner has accepted), it is often faster to close the case and create a new one with the correct information. Early-stage closures incur no fees.
Use the "Close case" button on the case detail page. For the full process, see close or withdraw a case.
Summary of what you can change and when
Case status | Debtor details | Amounts and dates | How to change |
Pending Verification | Yes (edit directly) | Yes (edit directly) | Edit on the case detail page |
Active / Paused / More Info Required | No (request only) | No (request only) | Send a message via the case chat |
Partner change, jurisdiction, bank account | Not self-service | Contact [email protected] |
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