This article covers the journey where several collection partners quote for your case and you choose between them. If you instead want to ask for legal action on a case that already has a collection partner, start with Clients: How to request legal action on an existing case. If the partner already on your case has sent you a single legal quote, that is handled differently - you approve or decline it in place, with no quotes to compare and no winner to pick, as described in Clients: Your collection partner sent you a legal quote - what to do.
Goal
Review and compare quotes from legal collection partners, and select the best option when your case is referred for legal collection.
When quote collection happens
Legal escalation is appropriate when:
No collection partner matches your case at creation (jurisdiction, claim amount, or debtor type)
Your assigned collection partner declines the case and your settings allow Debitura to reshare it with the network. (If instead your assigned partner offers you custom terms themselves, you receive one quote from them and accept or decline it on the lead page - declining that quote closes the case.)
Debitura creates a quote request automatically in each of these situations
Quote collection is automatic - you do not need to request it. For more context on case stages, see case stages.
Steps
Go to your Cases
Log in to the client portal and go to Cases.Open the case that is collecting quotes
Click on the case to open the case details page. The case will show a status indicating that quotes are being collected.Quotes are collected automatically
Debitura automatically shares your case with matching legal collection partners from its network. You do not need to take any action to start this process - the system handles partner matching based on your case criteria (jurisdiction, claim amount, debtor type).Wait for quotes
Partners have 5 business days to submit quotes, or until the expected number of quotes is received, whichever comes first. You will be notified as quotes arrive.Review and compare quotes
Open the case to view the quotes you have received. Each quote includes the partner's proposed pricing (hourly rate, flat fee, success fee, or hybrid) and their approach to collecting your debt. For details on evaluating quotes, see legal quote flow.Select a winning quote
Choose the quote that best fits your needs. Once you select a winner, the case is assigned to that partner and moves to Active status. The partner can immediately begin legal proceedings.
Result
After you select a winner, the winning quote is marked as Accepted, all other quotes are automatically declined, and your case is assigned to the winning partner and moves to Active status. For the full step-by-step selection flow and what happens next, see Clients: Legal quote flow - compare quotes and select a winner.
Unlike standard pre-legal cases covered by the Standard Debt Collection Agreement (SDCA), legal cases use custom quote pricing agreed between you and the selected partner.
Edge cases
No quotes received
If no partners submit quotes within the collection window, you will be notified. You can contact Debitura support for guidance on next steps.
Want to cancel before selecting a quote?
You can close the case at any time during quote collection, even after quotes have been submitted. All submitted quotes will be declined. See close or withdraw a case.
If you never select a winner
There is no hard deadline for choosing a winner, but reminders are sent - the first about 10 days after quotes are collected, and a second about a week after that. If no winner is chosen, the quotes expire and the lead closes without one.
Multiple rounds of quotes
If the first round of quotes does not produce an acceptable option, a new round can be created. Each case can have multiple rounds of quote collection.
For case status definitions during the quote collection process, see case status definitions.