Which situation is this? This article covers the case where your case has no assigned collection partner and several partners compete for it, so you compare quotes and pick a winner.
If your case already has a collection partner and that partner sent you a single legal quote, that is a different journey: you approve or decline it in place, there is nothing to compare and no winner to pick, and the case stays with the same partner. See Clients: Your collection partner sent you a legal quote - what to do. If a single assigned partner sent you one quote before work on the case ever started, that is a third situation: you accept or decline it on the lead page, and declining it closes the case.
Goal
Review incoming quotes for legal action on your case, compare pricing and proposed approaches, and select the quote you want to proceed with.
Before you start
Your case has entered the quote collection stage (Debitura creates quotes automatically based on case routing)
Your case status shows "Collecting Quotes" or "Quotes Received"
Step 1: Open your case
Go to Cases and click on the case you requested quotes for. When quotes are available, open the quote request from the quote action on the case page, from your quote review task or from the link in a quote email.
Step 2: Wait for quotes to arrive
Partners have 5 business days to submit quotes, or until 5 quotes have been received, whichever comes first. You will see messaging such as "We are Collecting Quotes" while this window is open. Debitura shares your case with the vetted local partners that match it, and you can receive up to 5 quotes. When the window closes, the quotes you have received stay open for your decision.
Step 3: Review each quote
Once quotes arrive, each quote has four tabs: Proposal, Terms, Questions and Files. Together they show:
Pricing type: Hourly rate, flat fee, success fee, or a hybrid combination
Pricing details: The specific rates or estimates (for example, hourly rate amount, flat fee estimate, or success fee percentage)
Proposed solution: The partner's recommended approach for your case
Why choose this partner: Background on the partner's qualifications and experience
To ask a partner something before you decide, use the Questions tab on that partner's quote. Its messages count as read only when you open that tab.
Step 4: Compare quotes
When comparing multiple quotes, consider:
Total cost: Hourly rates may vary in final cost depending on case complexity. Flat fees provide cost certainty. Success fees mean you only pay if money is recovered.
Approach fit: Does the proposed solution match your priorities (speed, cost, likelihood of recovery)?
Partner expertise: Review each partner's background and experience with similar cases.
For details on how custom pricing works, see Custom Quotes.
Step 5: Select the winning quote
When you have decided, click "Pick selected quote as winner" on the quote you want to proceed with.
To turn down one partner without choosing a winner, decline that quote: the other quotes stay available. This is different from withdrawing the whole quote request, which closes your case.
Result
After you select a winner:
The winning quote is marked as "Accepted"
All other quotes are automatically marked as "Declined"
Your case is assigned to the winning partner
The case moves to "Active" status
You receive a confirmation of your selection with the partner's details
The partner then confirms in Debitura that collection has started. At that point you receive a message and the "Now Being Processed" email. Selecting the winner does not by itself mean collection has started.
For more on what the Active status means, see case status definitions.
If no quotes arrive
If no partner submits a quote, the lead expires and your case is closed with the close code No Quotes Received. You are notified when this happens. You can also contact support for guidance.
Declining quotes works differently: if you decline the last remaining quote after the quote collection window has ended, the lead and your case close, and Debitura suggests alternative actions such as increasing the amount, changing the terms or trying a different market.
If you do not select a winner
There is no hard deadline for choosing a winner, but reminders are sent - the first about 10 days after quotes are collected, and a second about a week after that. If no winner is chosen, the quotes expire and the lead closes without one. After a quote request closes, its quotes stay visible as read-only Quote history, but you can no longer choose one. You can still contact support to reopen options if needed.