Goal
Close your Debitura account so that it is deactivated and your personal data is anonymized.
Before you start
Only users with the Admin role can close an account. If you have a User role, ask your account admin to perform the closure.
Your account can only be closed when:
No cases are in active collection. Cases in "Active", "Paused", "Verification pending" or "Needs additional information" status block deletion. Already closed cases, cases awaiting your signature, and lead cases do not block deletion - a creditor with only historical closed cases can delete immediately.
No unpaid partner commission. If any outstanding collection fee is owed to a partner, this must be settled first.
The portal displays exactly which cases or payouts are blocking closure. If a partner refuses to close an active case, you can file a complaint from the case detail page - Debitura reviews it with a 10-day partner deadline.
Steps
Log in to app.debitura.com.
Navigate to Settings → Delete Account in the left sidebar.
The portal checks your eligibility automatically and shows any blockers.
If eligible, review the information screen and click Confirm.
Your account access is revoked immediately and you are signed out. A confirmation email is sent to all users on the account.
What happens after closure
Account closure at Debitura does not immediately erase your data. "Delete" means your personal information is anonymized - the account structure is kept so collection partners retain their billing history, but all names, contact details, and identifying information are permanently removed.
Immediately (Day 0)
All user access is revoked. No one on your account can log in during the 30-day window. You receive a confirmation email with the exact date your data will be anonymized.
Your collection partners are also notified automatically. Debitura sends a data-erasure notice to every collection partner that has worked a real case with your account, informing them that the account is closing and its data will be anonymized in 30 days. No action is needed from you.
Day 30 - anonymization
An automated job processes your account. After this runs:
Your company name becomes "Deleted Account"
All debtor names become "Deleted Debtor"
Contact details, addresses, and personal data are permanently cleared across all cases, chats, notes, and documents
Financial records (amounts, dates, case outcomes) are preserved - partners keep their billing records
You receive a final confirmation email to your registered office address
Long term
The account record is kept for 7 years for accounting compliance, then permanently removed.
If you cannot delete your account
Check for active cases - cases in Active, Paused, Verification pending, or Needs additional information must be closed or withdrawn first.
Resolve unpaid partner commission - any outstanding collection fee owed to a partner must be settled.
If a partner refuses to close a case - use the complaint flow from the case detail page. Debitura reviews with a 10-day partner response deadline.
Still blocked? Email [email protected].
GDPR and data requests
Account closure is designed to satisfy your right to erasure under GDPR Article 17. Personal data is permanently removed through anonymization; financial records are retained under a separate legal basis (accounting compliance and partner billing obligations). For debtor erasure requests (not your own account), contact [email protected].
For more on how Debitura handles data protection, see Data protection and DPA fundamentals.