Goal
Set up one or more divisions in your Debitura account so you can assign cases to specific business units and filter reports by division.
Prerequisites
An active Debitura client account
Access to the Settings area in the client portal
Steps
Go to the Company Divisions settings page
In the client portal, navigate to Settings > Company Divisions.Create a new division
Add a division by entering the following information:
Company name for the division
Registration number (company ID)
Contact details
You can create as many divisions as you need.
Assign divisions when creating cases
When you create and submit a case, select which division the case belongs to. The division information is stored with the case and displayed on the case detail page.
Result
Once you have divisions set up:
Each new case can be assigned to a specific division during creation
Division information appears on case detail pages
You can filter your invoice table by division
Collection Analytics reports support division filtering for performance comparison
Managing divisions after creation
Archiving a division
When a division is no longer actively used (for example, if a brand or subsidiary is discontinued), you can archive it. Archiving:
Marks the division as inactive
Removes it from active selection dropdowns
Preserves all historical case data for compliance and reporting
Important: Archiving is permanent. Archived divisions cannot be restored.
Current limitations
No case list filtering - You cannot filter the main case list or overview by division. Cases from all divisions display together.
No user restrictions - Team members belong to the overall account and cannot be restricted to specific divisions.
Integrations - Divisions are not supported when importing cases via accounting system integrations (such as QuickBooks or Stripe). They only apply when using the case creation form or the API.