Troubleshooting
Help for resolving common issues, errors, and questions encountered by referral partners.
3 articles
Referral Partners: Missing lead attributionIf cases submitted through your integration are not generating referral fees, this guide walks you through the most common causes and the fastest self-serve checks you can perform before contacting…
Referral Partners: Customer signup / activation issuesIf a customer you referred to Debitura is unable to sign up, complete onboarding, or activate their account, this page covers the most common causes and how to resolve them.…
Referral Partners: Integration troubleshooting checklist (non-technical)This checklist helps you triage common integration issues without writing code. Work through each section to identify the problem, then use the escalation checklist at the end if you need…