Troubleshooting
Help for resolving common issues, errors, and questions encountered by referral partners.
5 articles
- Referral Partners: Missing lead attributionIf cases submitted through your integration are not generating referral fees, this guide walks you through the most common causes and the fastest self-serve checks you can perform before contacting…
- Referral Partners: Customer signup / activation issuesIf a customer you referred to Debitura is unable to sign up, complete onboarding, or activate their account, this page covers the most common causes and how to resolve them.…
- Referral Partners: Integration troubleshooting checklist (non-technical)This checklist helps you triage common integration issues without writing code. Work through each section to identify the problem, then use the escalation checklist at the end if you need…
- Referral Partners: When your customer's link request expiresRecovery script for the client.link_expired webhook: what it means, how to recover by re-running POST /clients with the same payload, and when to escalate.
- Referral Partners: Why are my earnings stuck in Pending?Pending earnings are normal, not a bug. Why an earning waits in Pending, what moves it to Ready to Invoice, and when to contact us.