Troubleshooting
Help for resolving common issues, errors, and questions encountered by referral partners.
4 articles
Referral Partners: Missing lead attributionIf cases submitted through your integration are not generating referral fees, this guide walks you through the most common causes and the fastest self-serve checks you can perform before contacting…
Referral Partners: Customer signup / activation issuesIf a customer you referred to Debitura is unable to sign up, complete onboarding, or activate their account, this page covers the most common causes and how to resolve them.…
Referral Partners: Integration troubleshooting checklist (non-technical)This checklist helps you triage common integration issues without writing code. Work through each section to identify the problem, then use the escalation checklist at the end if you need…
Referral Partners: When your customer's link request expiresRecovery script for the client.link_expired webhook: what it means, how to recover by re-running POST /clients with the same payload, and when to escalate.