Referral partners earn a share of Debitura's platform revenue, not the total amount collected from the debtor. When a debtor pays, the collection partner keeps the majority of the success fee. Debitura takes a platform fee from that success fee. Your referral fee is a percentage of Debitura's platform fee.

For a full overview of what triggers fees and how attribution works, see Referral program overview.

Your referral fee is calculated as a percentage of Debitura's platform revenue on each payout. The percentage depends on the rate plan on your account:

A case keeps the plan and rate it received when it was created. Reaching a new tier, dropping back below it or changing plan affects new cases only. Existing partnership agreements do not automatically move to the Link or Integration plan. If your firm is also a collection partner, you earn no referral share on payments received while your own firm is the collection partner on the case.

For cases routed through a referral carve-out or partner transfer, the applicable versioned collection-partner rate in the zone can apply instead - for example, different rates for different collection partners handling cases in the same country. The percentage that applies to a case is shown on the case detail page in your dashboard.

Example:

The rate applied to each payout is retained with that payout (snapshot). It is either the rate stored on the case under your rate plan (on the Contract plan, the percentage copied onto the client link) or, for a case routed through a referral carve-out or partner transfer, the applicable collection-partner rate in the zone. Renegotiating your agreement or changing zone rates later does not alter fees already calculated - each payout keeps the rate applied to it.

For details on how success fees and platform fees are structured, see Payments, payouts & invoicing.

Not every case handled by one of your clients generates a referral fee. Whether fees are owed depends on how the client relationship was established.

If your platform brought the client to Debitura (the client did not exist in Debitura before your integration created their account), the client is attributed to you. You earn referral fees on all eligible cases from this client, regardless of how the case was created - whether through your API, the Debitura web app, CSV import, or any other method. Each case earns at the rate stored on it under your rate plan, and you earn no referral share on payments received while your own firm is the collection partner on the case.

If the client already existed in Debitura before your integration linked them, the client is non-attributed. You earn referral fees only on eligible cases submitted through your integration, whether you use the Starter Integration (one collection request per invoice) or the Full Integration. Cases the client submits directly through the Debitura web app or other channels do not generate fees for you.

The Earnings view in your Referral Partner Dashboard uses seven status tabs: All, which shows every transaction, and six tabs that show where each fee is in the payment lifecycle: Pending, Confirmed, Awaiting Collection Partner, Ready to Invoice, Awaiting Debitura Payment and Paid. Here is what each status means and what action, if any, is needed from you.

The debtor has paid, but the collection partner's commission on that payment is not yet settled, and no platform invoice has been issued. For example, when the debtor paid your client directly, the commission normally stays unsettled until your client settles it. Your fee amount is estimated and can still change with exchange rate fluctuations. No action is needed from you.

The collection partner's commission is settled, so your fee is recognized. Your fee amount is now locked in USD and will not change with exchange rates. This does not by itself mean that Debitura has received its platform fee from the collection partner: Debitura has not yet issued its platform invoice to the collection partner.

Debitura has issued its platform invoice to the collection partner, but Debitura has not yet received that platform fee. Your fee amount is already locked in USD (set at the Confirmed stage). No action is needed from you.

The fee is ready for you to include in your next monthly invoice to Debitura. By default, a fee becomes ready to invoice once Debitura has received its platform fee from the collection partner. If your partnership agreement includes an early-invoicing exception, a fee can become ready to invoice as soon as the collection partner's commission is settled, before Debitura receives its platform fee. This is your action point - transactions in this tab should be invoiced at month end.

Debitura has recorded your invoice for the fee. Payment is pending according to the terms in your partnership agreement.

Debitura has recorded sending the payment for your invoice. The revenue cycle for this fee is complete. This status is Debitura's payment record, not confirmation that the money has reached your bank account.

Referral partners invoice Debitura monthly for recognized fees. The typical workflow is:

Payment timing is set in your partnership agreement.

Because Debitura operates across multiple currencies, all reporting amounts are shown in USD for consistency. Exchange rates are applied using rates from a third-party exchange rate service.

Key points:

You can monitor your revenue in two ways:

If you believe a fee amount is incorrect, contact the partnerships team at [email protected] within 30 days of the report being generated. Include the payout reference, the expected amount, the actual amount, and the reason for the dispute.

Debitura will investigate and, if an error is found, adjust the next month's invoice with a credit or debit for the difference. During the investigation, the fee is set to a "Disputed" status and excluded from monthly totals until the investigation is resolved.