Troubleshooting
Help for resolving common issues, errors, and operational problems encountered by collection partners.
8 articles
Collection Partners: Login issues / reset passwordThis guide helps you resolve common login problems with the Debitura partner portal and shows you how to reset your password. If you cannot log in, follow the steps below…
Collection Partners: Handling disputes with a client (fees, withdrawals, complaints)Sometimes a client disagrees about fees, wants to withdraw a case during the collection period, or raises a service complaint. This article explains Debitura's role, where to find the governing…
Collection Partners: Not receiving new case notificationsIf you are not receiving email notifications about new cases, chat messages, or tasks, this troubleshooting guide will help you identify and resolve the issue. Most notification problems are caused…
Collection Partners: Payment reporting mismatch (reconciliation)If the payment amounts you see in your Partner Balance do not match what you expected, this guide walks you through the most common causes and how to resolve them.
Collection Partners: Email deliverability (spam / bounces)If you are not receiving emails from Debitura, the cause is usually spam filtering, a suppressed email address, or a notification preference setting. This guide walks through the most common…
Collection Partners: How to report a bug or technical issueIf something is not working as expected on partner.debitura.com, you can report it by emailing [email protected]. Including the right details helps the team reproduce and resolve the issue much faster.
Collection Partners: Platform Technical Issues - Troubleshooting Common ProblemsThis guide helps you resolve common technical issues with the Debitura partner portal, including login problems, pages not loading, missing notifications, and reporting errors.
Collection Partners: Tasks not appearing on task page - how to fix visibility issuesIf tasks you expect to see are missing from your Tasks page, this guide walks you through the most common causes and how to resolve them. Most visibility issues are…