Problem
You open the Tasks page and one or more tasks you expect to see are not listed. Common symptoms include:
A newly assigned case has no Verify new case task.
A client message has no Reply to message task.
A Reply to case survey task is missing.
The task count looks lower than expected.
Likely causes
1. The list shows only your own and unassigned tasks
The Tasks page has no tabs by task type. Every task is in one list, and the Task column names its type, for example Verify new case, Provide quote for lead, Reply to message or Reply to case survey. By default the list shows Mine and unassigned, so a task assigned to a colleague only appears when you select Everyone. To see one kind of task, use Filter and choose Task.
2. The task is already solved
Solved tasks are separated from open tasks in the task list. If you or a colleague already completed the task, it moves to the solved view. Select Solved above the list to see it.
Some tasks are resolved automatically by the system:
Verify new case tasks close automatically once you accept or decline the case.
Reply to message tasks may be auto-resolved overnight if the system determines no reply is needed (for example, if the last message was a simple acknowledgement from the client).
3. Filters are narrowing the results
The Tasks page supports filters including task type, due date, and assigned user. If a filter is active, tasks that do not match the criteria are hidden. To see all open tasks:
Clear any active filters (type, due date, assigned user).
Select Everyone instead of Mine and unassigned if the task is assigned to a colleague.
The assigned user on a task controls whether it shows under Mine and unassigned, but all users in your organisation can see every task under Everyone when no filter is set.
4. The task has not been created yet
Tasks are created by specific triggers in the system. If the triggering event has not completed, the task will not appear:
Verify new case - created when a client submits a case and it passes initial validation. If the case is still in internal review, no task appears for you yet.
Reply to message - created when the other party posts a message in the case chat. If no message has been sent, there is no task.
Reply to case survey - created monthly for active cases. If a survey has not been triggered yet this month, the task does not exist.
Provide quote for lead - created when a declined case moves to the leads workflow and the client requests quotes.
5. Email notifications are turned off
If you are not receiving email alerts about new or overdue tasks, you may be missing tasks that require your attention. Debitura sends two types of task-related emails to partners:
Daily new task summary (sent at 16:00 UTC) - lists the count of tasks created in the last 24 hours.
Overdue task reminder (sent at 16:10 UTC) - reminds you about unsolved tasks that have passed their deadline. This email has a 7-day cooldown per organisation, so it does not arrive every day.
Both email types are controlled by the Todo digest notifications toggle in your Notification Settings. If this toggle is off, you will not receive these emails. See How to update account settings for instructions on changing notification preferences.
đ Non-Exclusive Partners
Non-Exclusive (Legal Network) partners receive tasks only for cases where they have been specifically invited to provide a quote, where they are the assigned collection partner, or that their firm manages as managing partner. You will not see tasks for cases handled by other partners in the same jurisdiction.
6. The task belongs to a case your firm manages
If your firm submits cases for clients it represents (as a managing partner), Tasks also lists the client-side tasks on those cases, such as quote reviews and information requests, next to your collecting work. Open the task to complete it in its own workflow, for example by answering the information request or deciding the quote: these tasks cannot be reassigned, marked done or have their deadline changed from the Tasks list, so they stay listed until that workflow is done.
Fix
Show everyone's tasks. Open the Tasks page, select Everyone and look for the task by its type in the Task column, or use Filter and choose Task.
Clear all filters. Remove any active filters for task type, due date, or assigned user. Select Everyone instead of Mine and unassigned.
Check for solved tasks. Select Solved above the list. If the task was auto-resolved overnight and you believe it still needs attention, you can open the related case directly from Cases Received and take action there.
Verify the trigger event. Confirm that the action which should create the task has actually occurred. For example, check with the client or review the case timeline to confirm a message was sent or a case was submitted.
Enable task email notifications. Go to Notification Settings and make sure the Todo digest notifications toggle is enabled. This ensures you receive daily summaries and overdue reminders.
Ask colleagues. All active users in your organisation receive the same task emails and can see all tasks (regardless of assignment). A colleague may have already completed the task.
Escalation
If you have checked Everyone and Solved, cleared filters, confirmed the trigger event occurred, and the task is still missing, contact Debitura support and include:
Your organisation name and the case reference number (if applicable).
The type of task you expected to see (e.g., Verify new case, Reply to message).
The approximate date and time when the task should have appeared.
A screenshot of your current Tasks page showing the active filters.