Collection Partners
Operational guidance and reference material for agencies and law firms handling cases through Debitura as collection partners.
61 articles
Getting started
First-time guidance to help collection partners get set up, understand incoming cases, and start working with Debitura.
- Collection Partners: Getting started with Debitura as a Legal Network partnerThis tutorial walks you through your first steps as a Legal Network partner on Debitura.
- Exclusive Collection Partners: Getting started with DebituraThis tutorial guides you through your first steps as a collection partner in Debitura. You will sign the required agreement, receive your first case, and understand the basic workflow to…
How to
Step-by-step guides for operational tasks and workflows collection partners perform when handling cases in Debitura.
- Collection Partners: How to assign and use your own case referenceYou can assign your own internal reference number to any Debitura case. This partner reference lets you map Debitura cases to your own system, find cases by your internal ID,…
- Collection Partners: How to close a caseThis guide walks you through closing a collection case in the Partner Portal, including how to select the correct close code and what happens after closure.
- Collection Partners: Pause case routing or suppress commission reminders for a clientTwo independent partner-portal toggles let you stop accepting new cases from a specific client and suppress automated commission reminders.
- Collection Partners: How to convert a case to your working currencyHow to convert an incoming case to your jurisdiction currency at acceptance, or on any unconverted active case via the Actions menu. Covers the standing default, the conversion flow, and…
- Collection Partners: How to provide monthly case updatesThis guide explains how to submit the monthly case update survey that Debitura requires for every active case. The update keeps creditors informed about your collection progress and ensures transparent…
- Collection Partners: Respond to a ComplaintWhen a client files a complaint against your firm, you have 10 calendar days to review it and submit your response. This guide walks you through viewing the complaint, writing…
- Collection Partners: How to submit a custom quoteWhen a case does not fit the standard pre-legal pricing, you can submit a custom quote with your own terms. This guide explains when custom quotes apply, how to submit…
- Collection Partners: How to update account settingsThis guide explains how to update your firm profile, contact details, and notification preferences in the partner portal. Changes to your company information affect how clients see your firm and…
- Collection Partners: How to submit a legal quote (escalation)This guide explains how to submit a competitive quote when you receive a request for quotes through Debitura’s network. This applies when a case is distributed for custom pricing rather…
- Collection Partners: How to use File AI and Case AI for document analysisDebitura provides two AI assistants to help you work with case documents: File AI for analyzing a single document, and Case AI for questions that span the full case. Use…
- Collection Partners: How to sign the Standard Debt Collection Agreement (SDCA)Before you can approve cases or upload your own claims to Debitura, you must sign the Standard Debt Collection Agreement (SDCA).
- Collection Partners: How to upload outbound cases to Debitura's networkThis guide explains how to submit debt collection cases to Debitura's network on behalf of your own clients. When you act as a managing partner, you upload cases for clients…
- Collection Partners: How to log notes and call records on a caseKeep track of your collection activity by adding notes and logging phone calls directly on a case. Notes and calls appear on the case timeline and are visible to the…
- Collection Partners: How to communicate with clients in DebituraDebitura has built-in chat for communicating with your clients. This guide explains the two main channels - the case chat for day-to-day collection work and the client chat for topics…
- Collection Partners: How to decline a caseThis guide explains how to decline a case during the Pending Verification stage. Declining a case moves it to the Collecting Quotes stage where other partners in the network may…
- Collection Partners: How to add a backlink to your public Debitura profileThis guide shows you how to add a link from your firm's website to your public Debitura profile. Adding this backlink is required for Legal Network partners to access leads…
- Collection Partners: How to request missing information from the clientThis guide shows you how to request additional documentation or information from a client before you start collection. You can use the "More Info Required" status and case chat to…
- Collection Partners: How to report a recovered paymentWhen you collect money from a debtor, you need to report the payment in the Partner Portal. This guide walks you through the exact steps to record the payment, explains…
- Collection Partners: How to handle direct payments to the clientThis guide explains how to register a payment when the debtor has paid your client directly instead of paying you. You will record the payment, invoice the client for your…
- Collection Partners: How to review and approve a new caseWhen a client submits a case to Debitura and you are the assigned collection partner, you receive a task to review it. This guide explains how to check case data…
- Collection Partners: How to use Tasks to meet SLA deadlinesTasks are action items that require your attention to keep cases moving forward. Completing tasks on time directly affects your Partner Score and helps maintain strong client relationships.
- Collection Partners: How to upload and request documents and evidenceThis guide explains how to upload documents to cases you are working on and how to request additional information from clients when needed. Uploading relevant evidence helps build stronger cases…
- Collection Partners: How to invite coworkers and manage usersThis guide explains how to add team members to your partner account, assign roles, and ensure the right people receive case notifications. You will also learn how to remove users…
- Collection Partners: What to do when the bank account changes on a case
- Collection Partners: How to export case documentation as a PDFDownload a single-case PDF that bundles the case summary, invoices, timeline, chat history, payment records, and attachment list.
- Collection Partners: How to merge casesMerge two or more open cases for the same debtor into one surviving case, with combined principal and a recalculated success fee.
Understand Debitura
Explanations of how Debitura works for collection partners, including responsibilities, processes, and expectations.
- Collection Partners: Collection Partner API and integration overviewA use-case-level overview of the Collection Partner API: what it is for, when an API integration is the right path, what you can build, how it works at a high…
- Collection Partners: How your commission is calculated on partial paymentsWhen a debtor pays only part of what they owe, the platform splits the payment pro-rata between you and the client. This article explains the formula, walks through a worked…
- Updated Debt Collection Agreement (2026)What has changed for Collection Partners and what you need to do before March 25, 2026.
- Collection Partners: Pricing rules and commission typesThis article explains how pricing works for cases you handle through Debitura, including success fee calculation, age-based surcharges, and commission models.
- Collection Partners: How complaints workDebitura provides a structured complaint process so that quality concerns raised by clients are handled fairly and transparently.
- Collection Partners: Understanding partner types - Exclusive vs Legal NetworkDebitura works with two types of Collection Partners, each with different case assignment methods, pricing models, and commercial terms. This article explains how each partner type operates.
- Collection Partners: Legal setup when you submit cases via your Partner account (acting as a client)When you submit cases to Debitura's network on behalf of your own clients, you assume the role of "Client" in the platform's workflow. This means the standard Standard Debt Collection…
- Collection Partners: Partner billing to Debitura and reconciliationWhen you recover payments as a collection partner, Debitura takes a revenue share of your revenue. This article explains how that billing relationship works, when you receive invoices from Debitura,…
- Collection Partners: Flow of funds - debtor pays you vs debtor pays the clientWhen a debtor pays, the money can go to either you (the collection partner) or directly to the client. This article explains both payment flows, how to report each scenario…
- Collection Partners: Referral link requirements for Legal Network partnersLegal Network partners must maintain an active referral link (backlink) to Debitura on their website to access leads and submit quotes.
- Collection Partners: Partner program overviewThis article explains how Debitura's partner program works for collection agencies and law firms. It covers the two partner types, their differences in contracts and case flow & how revenue…
- Collection Partners: Commission models and revenue share (how Debitura is paid)Debitura earns revenue by taking a percentage of the success fees you collect. This article explains how the revenue share works, how commission is calculated, and how the amounts flow…
- Collection Partners: Performance scoring and quality expectationsDebitura evaluates collection partner performance using a Quality Score based on five weighted components: collection effectiveness, client ratings, support quality, SLA compliance, and regulatory compliance.
- Collection Partners: Managing partner role - handling cases with other collection partnersAs a managing partner, you submit debt collection cases on behalf of your own clients and forward the work to another collection partner through Debitura. You remain the client's main…
- Collection Partners: How case allocation works - matching logic and distributionDebitura automatically matches new debt collection cases with the right collection partner based on geographic coverage, claim details, and partner configuration.
- Collection Partners: How Debitura Vets Clients (Credit Assessment and Due Diligence)Before any creditor is onboarded to Debitura and allowed to submit collection cases, Debitura conducts a structured credit assessment and due diligence check.
- Collection Partners: Auto-generated case summaries - what they are and when they appearHow Debitura's AI-generated PDF case summaries work, when they appear on your cases, what they contain, and how you can use them.
Reference
Factual reference material for collection partners, including statuses, rules, data fields, and supported documents.
- Collection Partners: Monthly update cadence rulesThis reference page explains the monthly update requirements for collection partners working on active cases in Debitura. Monthly updates keep creditors informed of collection progress and are tracked as part…
- Collection Partners: Contract pack (SDCA + PoA) and what you receive per caseThis reference page lists the contract documents collection partners sign when joining Debitura and summarizes what partners receive for each case they handle. Contract requirements differ between Exclusive Partners and…
- Collection Partners: Partner Balance - fields, calculations, and common questionsPartner Balance is a ledger in the partner portal that shows all recorded payments and payouts for your cases. Use it to track your earnings, amounts transferred to clients, Debitura's…
- Collection Partners: Case status definitions and allowed actionsThis reference page lists all case lifecycle statuses and close codes in Debitura, along with the actions you can take at each stage. Use it as a quick lookup when…
- Collection Partners: File permissions and client visibilityQuick reference for how file permissions work in Debitura, including what you can upload, download, and delete, and which client files are visible to you as a collection partner.
- Collection Partners: VAT & taxes: Guidance for partner invoices and Debitura revenue shareThis reference explains how VAT (and sales tax) works on the invoices you send to clients for your collection fees, and on the invoices Debitura sends to you for the…
- Collection Partners: How to Pay Your Debitura InvoiceDebitura invoices are sent through Stripe. Pay online by card using the link on your invoice, or use the bank transfer details printed on your invoice PDF. Each partner has…
- Collection Partners: Webhook events (business meaning glossary)A business-meaning glossary of the seven Collection Partner webhook events: when each fires and what it signals.
Troubleshooting
Help for resolving common issues, errors, and operational problems encountered by collection partners.
- Collection Partners: Login issues / reset passwordThis guide helps you resolve common login problems with the Debitura partner portal and shows you how to reset your password. If you cannot log in, follow the steps below…
- Collection Partners: Handling disputes with a client (fees, withdrawals, complaints)Sometimes a client disagrees about fees, wants to withdraw a case during the collection period, or raises a service complaint. This article explains Debitura's role, where to find the governing…
- Collection Partners: Not receiving new case notificationsIf you are not receiving email notifications about new cases, chat messages, or tasks, this troubleshooting guide will help you identify and resolve the issue. Most notification problems are caused…
- Collection Partners: Payment reporting mismatch (reconciliation)If the payment amounts you see in your Partner Balance do not match what you expected, this guide walks you through the most common causes and how to resolve them.
- Collection Partners: Email deliverability (spam / bounces)If you are not receiving emails from Debitura, the cause is usually spam filtering, a suppressed email address, or a notification preference setting. This guide walks through the most common…
- Collection Partners: How to report a bug or technical issueIf something is not working as expected on partner.debitura.com, you can report it by emailing [email protected]. Including the right details helps the team reproduce and resolve the issue much faster.
- Collection Partners: Platform Technical Issues - Troubleshooting Common ProblemsThis guide helps you resolve common technical issues with the Debitura partner portal, including login problems, pages not loading, missing notifications, and reporting errors.
- Collection Partners: Tasks not appearing on task page - how to fix visibility issuesIf tasks you expect to see are missing from your Tasks page, this guide walks you through the most common causes and how to resolve them. Most visibility issues are…