Register a direct-to-client payment in Debitura so the case reflects the correct outstanding balance, then collect your success fee from the client. This happens in two stages: you record the payment now, and you mark your commission as paid later, once the client has actually settled your invoice. You choose whether Debitura sends your invoice to the client and reminds them, or you send it yourself. Either way the client pays you: Debitura does not pay your fee.

A direct payment scenario occurs when:

For the standard flow where the debtor pays you directly, see report a recovered payment.

Do this as soon as the client tells you the debtor has paid them.

After you save the payment, you receive a task titled "Invoice [Client] - [amount] [currency] (payment [date])". Open it and select Invoice client (the same button also appears on the case and in Partner Balance). One screen, titled "How do you want to invoice your commission for case [reference]?", asks how you want to invoice:

You can change your mind until the invoice has been sent. On a saved draft, open More and select Invoice the client myself instead.

The task deadline is 5 business days while you have not chosen, or have chosen Let Debitura send it, and 20 business days once you have chosen I'll send it myself.

📋 Payments that keep the earlier flow
Payments recorded before Debitura invoicing launched, and payments for a client for which you switched on Suppress commission reminders, are not handled this way. For those, Debitura reminds you and never contacts the client (see "If the client has not paid yet" below). For an earlier unpaid commission, Collect now in the Client invoice column of Partner Balance moves that one payment into Debitura invoicing. The move is one-way.

Reminders are on by default. Turning them off for an invoice is permanent for that invoice; you can pause and resume them from the invoice page.

The client's payment term starts when the invoice reaches them. The invoice page shows the Client's payment deadline next to the Document due date (the date printed on the invoice). The deadline is the latest of the issue date plus the contract's business days (10 by default), the document due date, and the send date plus the same business days.

All four emails are sent from Debitura ([email protected]) and are in English, and replies to all of them go to you. The invoice is written in your name, with the subject "Invoice for partner commission (Case [reference]) – [your company name]". The reminders are in Debitura's voice and use the same subject with "Reminder:", "Overdue:" or "Final reminder:" in front. Unlike the invoice email, the reminders are sent even if the client has switched off case emails. No interest or late fee is shown, and Debitura does not calculate interest or fees on your invoice. The client sees your invoice as a fee request on the Payments page of their portal, and pays according to the instructions on the PDF. The reminders stop when you record the payment, when you turn the reminders off or pause them, or when the invoice is voided or replaced. Nothing is sent after the third reminder.

While an invoice is a draft, you can edit it. Once it is issued and unpaid, open the invoice and select Correct invoice, then "Replace document or details". The original invoice is replaced and a new draft is created. Nothing reaches the client until you send the new draft, and the reminders then start again from the first one. You cannot cancel a saved invoice, or reduce or correct the recorded commission and reissue the invoice. Saving the first draft also locks the payment's split, currency and fee category. If a saved invoice is wrong in a way replacing the document cannot fix, contact Debitura support. A commission invoiced through Debitura cannot be written off: to end the reminders, record the payment or turn the reminders off.

This is a separate return trip, not the last step of the same sitting. When you record a direct-to-client payment, the commission status starts as "Unpaid": the payment is registered, but you have not yet received your share from the client. Come back and update it only once the client has actually settled your invoice.

If you invoiced through Debitura, open the invoice and select Record payment. This marks the invoice and the commission as paid. Only you can do this: Debitura does not confirm a payment for you, and the client has no "I have paid" button, so a client who says they have paid tells you in the case chat. You can also mark the commission as paid from the payment, as follows, which is also how you do it when you invoiced the client yourself.

Do not mark the commission as paid until you have actually received the money. Debitura only includes its revenue share in the monthly platform invoice once the commission status is "Paid".

Leave "Has the client paid your share?" set to "No (Unpaid)". This status does not affect the payment record or the case balance. It only tracks whether you have collected your fee from the client. While it stays Unpaid, what the platform does depends on how you invoice:

If the client still does not pay after these reminders, you can escalate to collection and create a debt collection case against the client - see how to recover an unpaid commission from your client. If you invoiced the client yourself, or the payment keeps the earlier flow, you can alternatively write off the commission by contacting Debitura support to have it marked as "Credited". A write-off stops collection workflows while keeping accurate financial records. A commission invoiced through Debitura (Let Debitura send it) cannot be written off.

After completing these steps:

If the full debt has been recovered, you can close the case with the "Paid" close code. If only a partial payment was made, use "Partially Paid" or continue collection. See Case close codes for guidance.

If the client received only part of the debt, register the partial payment using the same steps. The case remainder updates and collection can continue for the outstanding balance. You can register multiple payments as funds arrive.

A dispute is different from non-payment. If the client questions your fee calculation, refer to the success fee terms in your agreement. For Exclusive partners, the Standard Debt Collection Agreement defines the applicable rates. Resolve disputes through the Communication Center on the case before considering escalation. Debitura does not take part in the disagreement or change your invoice: replies to the invoice email come to you.