Goal
Register a direct-to-client payment in Debitura so the case reflects the correct outstanding balance, then collect your success fee from the client.
When this applies
A direct payment scenario occurs when:
The debtor bypasses you and pays the client directly
Local regulations prohibit you from receiving debtor payments (for example, in India or Bangladesh)
For the standard flow where the debtor pays you directly, see report a recovered payment.
Prerequisites
The case is in Active, Paused, or Needs Additional Details status
The client has confirmed the payment amount they received
Steps
Open the case. Go to Cases Received and select the relevant case.
Open the Add Payment modal. Click the "Add Payment" button on the case detail page.
Select the payment recipient. Choose "Client" (or "Creditor") as the recipient. This indicates the debtor paid the client directly.
Enter the payment details.
Payment amount: the total amount the client received from the debtor
Creditor amount: the portion belonging to the client (principal and any interest/fees owed to them)
Collection partner amount: your success fee plus any regulatory fees you are entitled to
The system validates that Creditor amount + Collection partner amount equals the payment amount.
Save the payment. Click "Save Changes". The system creates a Payment record and a Payout record. The case remainder updates automatically.
Invoice the client. Send an invoice to the client outside of Debitura for your success fee plus any applicable fees. The client must pay this invoice according to the payment terms in the Standard Debt Collection Agreement.
Mark the commission as paid. Once the client settles your invoice, return to the case and update the commission payment status to "Paid". This confirms you have received your fees.
📋 Non-Exclusive Partners
Non-Exclusive (Legal Network) partners follow the same steps. The key difference is that you set your own pricing when quoting on the case, so your success fee may differ from standard SDCA rates. Invoice the client for the agreed fee from your accepted quote.
Result
After completing these steps:
The payment and payout are recorded in your Partner Balance ledger
The case remainder reflects the reduced outstanding amount
Once you mark the commission as paid, Debitura includes your revenue share in the next monthly platform invoice
If the full debt has been recovered, you can close the case with the "Paid" close code. If only a partial payment was made, use "Partially Paid" or continue collection. See Case close codes for guidance.
Edge cases
Partial payments
If the client received only part of the debt, register the partial payment using the same steps. The case remainder updates and collection can continue for the outstanding balance. You can register multiple payments as funds arrive.
Client disputes your invoice
If the client questions your fee calculation, refer to the success fee terms in your agreement. For Exclusive partners, the Standard Debt Collection Agreement defines the applicable rates. Resolve disputes through the Communication Center on the case.
Commission status remains pending
The commission payment status stays "Pending" until you mark it as "Paid". This does not affect the payment record or case balance. It only tracks whether you have collected your fee from the client. Do not mark it as paid until you have actually received payment.
Client does not pay your invoice
If the client simply does not pay your commission invoice (not a dispute, but non-payment), the platform helps you track it. Automated reminders are sent on the following schedule:
Day 0: A task is created with a 20 business day deadline to track the unpaid commission.
Day 30: First reminder email sent to you.
Day 40: Second reminder email plus an escalation task.
If the client still does not pay after these reminders, you have two options. You can escalate to collection by creating a debt collection case against the client to recover the unpaid commission. Alternatively, you can write off the commission by contacting Debitura support to have it marked as "Credited". A write-off stops collection workflows while keeping accurate financial records.
Related
Payments, payouts & invoicing - how money moves between debtor, client, and collector
Partner billing to Debitura - understanding the monthly reconciliation process