đ Exclusive Partners
This workflow applies to Exclusive partners, because only an assigned case can be reviewed and approved this way. It is not the usual Legal Network route into a case: a Legal Network partner is normally invited to bid on a lead rather than sent a case to review. One thing does put a Legal Network partner on this page: a geographic routing override, where Debitura has agreed that a client's cases in a country always go to one named partner, assigns those cases directly for review. And winning a bid makes you the assigned partner too, though it activates the case rather than sending it here. So "assigned" is not exclusive to Exclusive partners - what differs is how the case reached you. See Getting started as a Legal Network partner for that route.
Offering custom terms on a case assigned to you is a separate option within this workflow, not a Legal Network alternative - see the Edge cases below.
Goal
Complete your review of a newly assigned case and set it to the appropriate status so collection can begin (or the case can be redirected if needed).
Prerequisites
You have a partner account with access to the Cases Received list
You have signed the Standard Debt Collection Agreement (SDCA). If not, the system will prompt you to sign before you can approve a case.
Steps
Open your Tasks inbox
Go to Tasks in the Partner Portal. Look for tasks titled "Verify startup of invoice [reference] against [debtor name]". These are new cases awaiting your review. Tasks include a deadline based on your SLA (typically a few business days).Open the case
Click on the task to open the case details. You can also access pending cases from Cases Received by filtering for "Pending Verification" status.Review the case data and documents
Check the following information:
Debtor details: Name, contact information, address, and debtor type (company or private). Verify the debtor can be located using your local databases and tools.
Claim details: Principal amount, invoice date, due date, and any fees already added. Confirm the amounts appear reasonable.
Documentation: Review any attached files (invoices, contracts, correspondence). For larger claims, ensure adequate supporting documentation exists.
Jurisdiction: Confirm the case falls within your coverage area and meets local legal requirements.
As the collection partner, you are responsible for the final quality assessment. Even cases that pass Debitura's automated checks may not be collectible due to local factors only you can assess.
(Optional) Add fees during verification
You can add interest fees, reminder fees, and collection fees during verification if applicable. Adding fees is recommended but not required. If you verify a case with zero fees, the platform asks for an explanation - it is optional, leaving it blank does not stop the case from starting, and a blank one is not stored. A substantive explanation is kept as operational context.(Optional) Assign the case to a specific user
If your organization has multiple debt collectors, you can assign the case to a specific user. Update the "Assigned collector user" field to route tasks and case-specific notifications to that person. If left unassigned, all partner users see the tasks and receive notifications.Set the case status
âBefore choosing a status - check for a merge option. A collapsible "or merge this into an existing case â" link always appears on this page. It does not mean the platform has already found a case to merge with - expand it and search to see whether you have any eligible candidates. The candidate list is filtered by client, currency and lifecycle. That filter is not the full eligibility check - the complete rules are applied when you confirm, so a set can pass the search and the pricing preview and still be rejected at the final step. The list is not filtered by debtor either, so check the debtor name on a candidate before you confirm - a merge cannot be undone. Expanding the link lets you consolidate this case into an existing one and preview the recalculated pricing before confirming, and using the merge option bypasses the three actions below. If your search returns nothing, that search found no candidate - it does not prove none exists, so try both the debtor name and the case reference before concluding. With no candidate, continue with the options below.
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Based on your review, choose one of three actions:
âApprove the case (move to Active): If the case passes your quality assessment and you accept it for collection, set the status to Active. This begins the collection period and creates a chat thread with the client.
âRequest more information (move to Needs Additional Details): If documentation is missing or you need clarification before accepting, set the status to Needs Additional Details. The client receives a notification and a task to respond. See How to request missing information from the client.
âDecline the case: If you cannot accept the case (conflict of interest, outside your jurisdiction, debtor insolvency, or other valid reasons), decline it with a reason. The system validates your reason and notifies the client. What happens next depends on the client: normally the case moves to Leads where other partners can quote on it, but where the client has quote sharing switched off, or is a client managed by another collection partner, the case is closed as Case never started instead and no marketplace lead is created. See How to decline a case.Send an initial message to the client
After approving a case, you can send a message to the client via the case chat. This is useful for introducing yourself, confirming next steps, or asking quick questions. Every message creates a task for the client to respond within 2 business days. See How to communicate with clients in Debitura.
Result
Once you set the status:
Active: The case is now assigned to you for collection. Your verification task closes automatically. The client is notified that collection has started.
Needs Additional Details: The client receives a task to provide missing information. Collection is paused until they respond.
Declined: Normally the case moves to Leads, where other partners may quote on it or the client may close it. Where the client has quote sharing off, or is managed by another collection partner, it is closed as Case never started with no new lead.
Edge cases
Case does not fit standard pre-legal requirements: If the case is disputed, a non-standard claim type, or requires legal action, you can still accept it. You may also choose to provide a custom quote instead of following standard terms.
Missing SDCA signature: If you have not signed the SDCA, the system redirects you to sign before you can approve a case. You can view and review cases without signing, but cannot move them to Active.
Reassigning a case after approval: You can change the assigned collector user at any time. This affects new tasks and future notifications but does not change existing tasks.