Reference
Factual reference material for collection partners, including statuses, rules, data fields, and supported documents.
8 articles
- Collection Partners: Monthly update cadence rulesThis reference page explains the monthly update requirements for collection partners working on active cases in Debitura. Monthly updates keep creditors informed of collection progress and are tracked as part…
- Collection Partners: Contract pack (SDCA + PoA) and what you receive per caseThis reference page lists the contract documents collection partners sign when joining Debitura and summarizes what partners receive for each case they handle. Contract requirements differ between Exclusive Partners and…
- Collection Partners: Partner Balance - fields, calculations, and common questionsPartner Balance is a ledger in the partner portal that shows all recorded payments and payouts for your cases. Use it to track your earnings, amounts transferred to clients, Debitura's…
- Collection Partners: Case status definitions and allowed actionsThis reference page lists all case lifecycle statuses and close codes in Debitura, along with the actions you can take at each stage. Use it as a quick lookup when…
- Collection Partners: File permissions and client visibilityQuick reference for how file permissions work in Debitura, including what you can upload, download, and delete, and which client files are visible to you as a collection partner.
- Collection Partners: VAT & taxes: Guidance for partner invoices and Debitura revenue shareThis reference explains how VAT (and sales tax) works on the invoices you send to clients for your collection fees, and on the invoices Debitura sends to you for the…
- Collection Partners: How to Pay Your Debitura InvoiceDebitura invoices are sent through Stripe. Pay online by card using the link on your invoice, or use the bank transfer details printed on your invoice PDF. Each partner has…
- Collection Partners: Webhook events (business meaning glossary)A business-meaning glossary of the seven Collection Partner webhook events: when each fires and what it signals.