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Collection Partners: How to Pay Your Debitura Invoice

Debitura invoices are sent through Stripe. Pay online by card using the link on your invoice, or use the bank transfer details printed on your invoice PDF. Each partner has unique payment details.

How to pay your Debitura invoice

Debitura sends monthly revenue share invoices through Stripe. Each invoice includes a "Pay online" link and bank transfer details unique to your account.

There are two ways to pay:

  • Pay online (recommended) - pay by card through the secure Stripe payment page

  • Bank transfer - use the bank details printed on your invoice PDF

Important: Each partner has unique bank transfer details generated by Stripe. Always use the details from your own invoice - never copy bank details from another partner or from an older source.

Pay online (recommended)

Every Debitura invoice includes a "Pay online" link. Click this link to open the Stripe payment page, where you can pay by credit or debit card.

You can find the "Pay online" link in two places:

  • In the invoice email you received from Debitura

  • On the invoice PDF itself (near the top, below the amount due)

On the payment page, Stripe may offer you the option to pay in your local currency or the invoice currency. The available currencies depend on your location and are managed automatically by Stripe.

Card payments are processed immediately and your invoice is marked as paid right away.

Pay by bank transfer

If you prefer to pay by bank transfer, use the bank details printed at the bottom of your invoice PDF. These details are unique to your account and must not be shared with or used by other partners.

Your invoice PDF includes all the fields you need:

  • EUR invoices: BIC, IBAN, country, account holder name, and payment reference

  • USD invoices: Account holder, bank name, routing number, account number, SWIFT code, and payment reference

Enter these details exactly as printed on your invoice when setting up the transfer at your bank.

Transfer times

  • EUR bank transfers can take up to five business days. When available, please use the SEPA Instant option at your bank - this reduces the transfer time significantly.

  • USD bank transfers can take up to two business days.

Payment reference

Always include the invoice number (for example "M8ST6DGF-0001") in the payment reference or memo field when making a bank transfer. This is printed on your invoice under "Reference" and ensures your payment is matched to the correct invoice automatically.

If you are paying multiple invoices in a single transfer, list all invoice numbers separated by commas.

Why do the bank details on my invoice look unfamiliar?

Stripe processes payments through a global network of banking partners. The bank name, IBAN, or account number on your invoice will not say "Debitura" - instead, you will see the name of whichever bank Stripe uses to route payments in your region and currency.

For example:

  • EUR invoices may show a Citibank account in Ireland (BIC: CITIIE2XXXX)

  • USD invoices may show a Wells Fargo account in the United States

  • Other currencies or regions may show different banks entirely

This is completely normal. These are virtual bank accounts managed by Stripe on Debitura's behalf. Stripe selects the banking partner based on the invoice currency and your location - you do not need to choose or verify the bank yourself.

Debitura LLC is incorporated in Delaware, United States. If your bank flags a mismatch between the beneficiary country on the invoice (for example Ireland for EUR payments) and Debitura's country of incorporation, you can safely proceed with the transfer. This is the expected setup for payments routed through Stripe.

Important notes

  • Your bank transfer details are unique to your account and consistent across all your invoices. You can save them in your banking system for future payments.

  • Do not use bank details from other partners, from older Debitura communications, or from any source other than your own invoice PDF.

  • Send the exact invoiced amount. Do not deduct bank fees from the transfer amount (use "OUR" or "sender pays fees" if your bank offers this option).

  • Your bank may charge additional fees for international payments. These fees are your responsibility.

  • If you have lost your invoice or cannot find the payment details, contact Debitura support and we will resend the invoice.

Invoice details

Every Debitura invoice includes:

  • Invoice number (for example M8ST6DGF-0001) - use this as your payment reference

  • Date of issue and date due

  • Line items showing the revenue share for each case, with case reference codes

  • Debitura's details: Debitura LLC, 2803 Philadelphia Pike, Suite B #171, Claymont, Delaware 19703, United States

  • Your company details including VAT number if applicable

Related resources

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