How to pay your Debitura invoice
Debitura sends monthly revenue share invoices through Stripe. Each invoice includes a "Pay online" link and bank transfer details unique to your account.
There are three ways to pay:
Pay from the portal (fastest) - use the Pay invoice action on the Invoices tab in Partner Balance
Pay online (recommended) - pay by card through the secure Stripe payment page
Bank transfer - use the bank details printed on your invoice PDF
Important: Each partner has unique bank transfer details generated by Stripe. Always use the details from your own invoice - never copy bank details from another partner or from an older source.
Pay from the portal (fastest)
Pay from the portal (fastest). Open Partner Balance and switch to the Invoices tab. Each issued, unpaid invoice has a Pay invoice action that opens its Stripe payment page and a Download PDF action for the invoice document. Above the list, outstanding unpaid totals are shown separately per currency - amounts in different currencies are never added together - and a currency is flagged when at least one of its issued invoices is past due.
Pay online (recommended)
Every Debitura invoice includes a "Pay online" link. Click this link to open the Stripe payment page, where you can pay by credit or debit card.
You can find the "Pay online" link in two places:
In the invoice email you received from Debitura
On the invoice PDF itself (near the top, below the amount due)
On the payment page, Stripe may offer you the option to pay in your local currency or the invoice currency. The available currencies depend on your location and are managed automatically by Stripe.
Card payments are processed immediately and your invoice is marked as paid right away.
Pay by bank transfer
If you prefer to pay by bank transfer, use the bank details printed at the bottom of your invoice PDF. These details are unique to your account and must not be shared with or used by other partners.
Your invoice PDF lists the fields your bank needs. Which fields appear depends on the currency your invoice is issued in:
EUR invoices: BIC, IBAN, country, account holder name, and payment reference
USD invoices: Account holder, bank name, routing number, account number, SWIFT code, and payment reference
For international EUR transfers outside SEPA, include the intermediary BIC code as listed on the invoice.
Enter these details exactly as printed on your invoice when setting up the transfer at your bank.
My bank is asking for an IBAN, but my invoice does not show one
Only EUR invoices carry an IBAN. If your invoice is issued in any other currency, there is no IBAN for your account. Nothing is missing from your invoice.
For a USD invoice, an international transfer uses the SWIFT code together with the account number printed on your invoice PDF, in place of an IBAN. Debitura issues invoices in EUR, USD, GBP, CAD, AUD and INR, and your PDF lists the fields required for your invoice currency.
If your bank cannot process the transfer without an IBAN, use the "Pay online" link on your invoice to pay by card instead, or contact support with your invoice number.
Transfer times
EUR bank transfers can take up to five business days. When available, please use the SEPA Instant option at your bank - this reduces the transfer time significantly.
USD bank transfers can take up to two business days.
Payment reference
Always include the invoice number (for example "M8ST6DGF-0001") in the payment reference or memo field when making a bank transfer. This is printed on your invoice under "Reference" and ensures your payment is matched to the correct invoice automatically.
If you are paying multiple invoices in a single transfer, list all invoice numbers separated by commas.
Why do the bank details on my invoice look unfamiliar?
Stripe processes payments through a global network of banking partners. The bank name and account details on your invoice will not say "Debitura" - instead, you will see the name of whichever bank Stripe uses to route payments in your region and currency.
For example:
EUR invoices may show a Citibank account in Ireland (BIC: CITIIE2XXXX)
USD invoices may show a Wells Fargo account in the United States
Other currencies or regions may show different banks entirely
This is completely normal. These are virtual bank accounts managed by Stripe on Debitura's behalf. Stripe selects the banking partner based on the invoice currency and your location - you do not need to choose or verify the bank yourself.
Debitura LLC is incorporated in Delaware, United States. If your bank flags a mismatch between the beneficiary country on the invoice (for example Ireland for EUR payments) and Debitura's country of incorporation, you can safely proceed with the transfer. This is the expected setup for payments routed through Stripe.
Important notes
Your bank transfer details are unique to your account and consistent across all your invoices. You can save them in your banking system for future payments.
Do not use bank details from other partners, from older Debitura communications, or from any source other than your own invoice PDF.
Send the exact invoiced amount. Do not deduct bank fees from the transfer amount (use "OUR" or "sender pays fees" if your bank offers this option).
Your bank may charge additional fees for international payments. These fees are your responsibility.
If you cannot find an invoice email, open the Invoices tab and search for the invoice number or reference. The invoice number appears on the PDF and on the invoice email, but it is not permanent - crediting and reissuing an invoice replaces it with a new number, and the invoice detail page lists the historical numbers so you can still find the charge using a number from an earlier email. Contact support only if the invoice is not listed, or if the Pay or PDF action is unavailable for it.
Invoice history before May 2026 may be incomplete. That is a data-quality warning rather than a hard cut-off - older invoices do appear - but for invoices from the pre-Stripe era we cannot promise every document is listed or that the Pay and PDF actions will work. If one is missing, contact support with the invoice reference rather than assuming it does not exist.
Verify that the invoice was sent from an official Debitura email address before proceeding with payment.
Invoice details
Every Debitura invoice includes:
Invoice number (for example M8ST6DGF-0001) - use this as your payment reference
Date of issue and date due
Line items showing the revenue share for each case, with case reference codes
Debitura's details: Debitura LLC, 300 Delaware Ave, Ste 210 #557, Wilmington, DE 19801, United States
Your company details including VAT number if applicable