Note: This guide covers quote requests that Debitura distributes to matching partners through the network (competitive bidding on cases that need custom pricing). To recommend legal action or move a case you already hold into Legal or Enforcement, open the case page's Actions menu, choose "Send a custom quote", then pick "Legal or enforcement quote" - that option is offered only when the case still qualifies (pre-legal phase, born on standard terms, no legal quote already pending). You can also use "Recommend legal action" in the monthly case update, which takes you straight to the same wizard. The same chooser also offers "Additional service" for work on top of the existing contract. That branch is not a structured quote: it pre-fills an editable message in the case's Chat tab, where you agree pricing with the client in the conversation and record it afterwards via Add revenue.
Goal
Submit a quote for a lead you have received, including your pricing terms and proposed approach, so the client can compare options and select a winner.
Before you start
Make sure you meet these requirements before submitting a quote:
You have received a request for quotes. Quote requests appear as tasks in your Task dashboard when Debitura matches your coverage criteria (jurisdiction, claim amount, debtor type) to a case that needs custom pricing.
The request is ready for bidding. You cannot submit quotes on requests that are still being reviewed or already closed.
The quote window is still open. Quote requests accept submissions for 5 business days from when the quote request is sent, or until the expected number of quotes is collected, whichever comes first. Debitura typically collects 3 to 5 quotes per request.
Your referral link is active (Legal Network Partners). If you are a Legal Network Partner, you must maintain an active referral link on your website to access leads. See Referral link requirements for Legal Network partners for details.
Note: If you are an Exclusive Partner with an auto-assigned case and want to propose custom pricing instead of standard terms, use the separate How to submit a custom quote workflow instead.
Steps
Open the Task dashboard.
Go to Tasks in the partner portal. Under the New Cases tab, you will see all quote requests you have been invited to respond to, with their status and deadline.Select the quote request you want to respond to.
Click on the task to open the case details page. Review the case information: claim amount, debtor details, jurisdiction, and any notes from the client.Review the case details.
Check the claim type, documentation provided, and any special circumstances. Use the chat thread to ask the client questions if you need clarification before quoting.Choose your pricing model.
Select one of four agreement types for your quote. None is pre-selected, so this is a deliberate choice every time:Hourly Rate - charge by the hour for your work
Flat Fee - a fixed amount for handling the case
Success Fee - a percentage of the amount recovered
Hybrid - a combination of the above (for example, a flat fee plus success fee), quoted as one combined estimate
See Custom Quotes for details on each pricing type.
Enter your pricing details.
Fill in the relevant fields for your chosen pricing model. Include any estimates or ranges if applicable. The price for the model you picked is required - you cannot submit the quote without it. Hybrid is captured as one combined estimate rather than separate component amounts, so it also requires a fee comment explaining what the mix contains.Describe your proposed approach.
In the "Proposed Solution" field, explain how you plan to handle the case. Be specific about your strategy, timeline, and any special expertise you bring.Add your value proposition (optional but recommended).
In the "Why Choose Us" section, explain why the client should select your quote. Highlight relevant experience, success rates, or local expertise.Submit your quote.
Review all information and submit. Your quote status changes to "Sent" and the client is notified.
Result
After you submit your quote:
Your quote appears in the client's list of options with status "Sent".
A chat thread is created (or reused if you already asked questions) so you can continue communicating with the client.
There is no hard deadline for choosing a winner, but reminders are sent - the first about 10 days after quotes are collected, and a second about a week after that. If no winner is chosen, the quotes expire and the lead closes without one.
You will be notified when the client makes a decision. If your quote is selected, it changes to "Accepted" and the case is assigned to you. If another quote is selected, yours changes to "Declined".
Common issues
Issue | Cause | Solution |
Cannot submit quote - request still being reviewed | The case is still being reviewed by Debitura | Wait for the request to be verified. This typically happens within a few hours. |
Cannot submit quote - max quotes reached | The maximum number of quotes has been collected | The quote window has closed. Monitor your tasks promptly to avoid missing deadlines. |
Cannot submit quote - missing referral link | Your referral link is not active or verified | Update your referral link in your account settings. See Referral link requirements. |
Quote window has expired | The quote window has passed - it runs for 5 business days from when the quote request is sent, or until the expected number of quotes is collected, whichever comes first | This request is no longer accepting quotes. Watch for future quote requests and respond quickly. |