Convert an incoming case from the client's submitted currency to your jurisdiction currency at acceptance, or any time before the first payment from the case detail page. After conversion, you pursue, register payments, and invoice Debitura in your working currency, while the client continues to see the case in the original currency.

Goal

Bring a case into your working currency so you can pursue the debtor, register payments, and invoice Debitura without juggling foreign currencies. The exchange rate is locked at the moment you confirm the conversion.

Before you start

The case must have no registered payments and must not have been converted before.
The case must be in Pending Verification or Active (see Case Lifecycle).
Conversion is irreversible once you confirm.
No client opt-in or approval is required. The right to pursue in your jurisdiction currency is set out in SDCA §03.6(d). See Case currency conversion: the two-currency model for the full SDCA basis and what changes after conversion.

Option A: Set a standing default (optional)

A standing preference pre-fills the Working currency dropdown on every case acceptance, so you do not have to make the same choice each time. The preference does not auto-apply the conversion - you still confirm at acceptance.

Steps

Open Billing Settings.
Find Case currency preference.
Choose one of two options:

Case currency (keep original): the acceptance form will default to keeping the original currency.
Convert to [your country code]: the acceptance form will default to converting.

Save. The new default takes effect on the next case you accept.

Option B: Convert at case acceptance

When you accept a case whose currency differs from your country currency, a Working currency dropdown appears on Step 1 of the approval flow.

Steps

Open the case from Cases Received or from the verification task in your Task dashboard.
Start the approval flow.
On Step 1, find the Working currency dropdown. Two options are offered:

[CASE_CODE] (case currency - no conversion): proceed in the original currency.
[PARTNER_CODE] (convert at today's rate): a live rate preview appears below the dropdown showing, for example, "1 EUR = 1.0847 USD".

If you set a standing default in Option A, the dropdown is pre-selected for you. Adjust it if this case is an exception.
Complete the rest of the acceptance form and submit.

Behind the scenes, Debitura re-verifies eligibility, converts every monetary field at the live rate, locks the rate on the case, and moves the case to Active. If the rate fetch fails, the form re-renders with an error and the case lifecycle is unchanged.

📋 Non-Exclusive Partners
The Working currency dropdown is part of the Exclusive partner acceptance flow. Legal Network partners reach Active by winning a quote rather than through this form. To convert in the Legal Network flow, use Option C after the case becomes Active.

Option C: Convert an active case from the Actions menu

If a case is already Active and has not yet been converted, you can open the Convert currency action from the case detail page. The action stays in the Actions menu for any unconverted case regardless of payment status, but the modal blocks submission if payments have already been registered (see Before you start).

Steps

Open the case from your Cases Received list.
In the top-right of the case detail page, open the Actions menu.
Select Convert currency.
A modal opens with a before/after preview of every monetary field: Gross Amount, Outstanding, Interest Fees, Collection Fees, and Reminder Fees, plus the live exchange rate that will be applied.
Review the preview. The modal explicitly states the action is irreversible.
Confirm. The page reloads with the case in your working currency.

Once the case has been converted, the Convert currency entry is removed from the Actions menu.

Result

After conversion:

The case lives in your working currency on the platform. You pursue the debtor, register payments, and invoice Debitura in this currency.
The Submission FX Rate is locked on the case. This rate determines the success-fee bracket for any future recoveries.
All future payments on the case must be registered in your working currency.
The case detail sidebar shows a collapsible Currency conversion section with the original amount, the converted amount, the exchange rate, and the conversion date.
A timeline event records the conversion. Both you and the client see it on the case timeline.
The client continues to see the original currency in their list views, dashboards, and exports. The client bears any FX cost at final settlement (SDCA §03.7).

Edge cases

The Convert currency modal blocks you from confirming. The case has registered payments. Conversion is only allowed before the first payment is registered, so the action ends at the modal step. For future cases, use Option A (standing default) or Option B (at acceptance) to convert before any payments arrive.
The Convert currency action is missing from the Actions menu. The case has already been converted, or the case currency already matches your working currency. A case cannot be converted twice, even if it returns to Pending Verification.
The Working currency dropdown does not appear at acceptance. The case currency and your country currency are the same, so no conversion is needed.
The rate fetch fails at acceptance. The form re-renders with an error and the case stays in its current lifecycle state. You can retry. If the failure persists, accept the case in its original currency and use Option C later.
You decline the case after seeing the dropdown. The case routes to the lead network with its original currency intact. No conversion is applied on decline.
You cancel the preview modal in Option C. Nothing is changed on the case. The Convert currency action remains available.