When a collection partner accepts a case in a currency different from their jurisdiction currency, the partner may convert the case principal to their working currency at acceptance. After conversion, the case lives in the partner's currency on the platform while the client continues to see the original currency.

Actors involved: Client, Collection Partner, Debitura.

A converted case carries two authoritative currencies at once. The collection partner pursues the debtor, registers payments, and invoices Debitura in their working currency. The client continues to see the case in their original currency across list views, dashboards, and exports. On the case detail page, each side sees their own currency as the primary view - the partner sees the working currency, the client sees the original currency - and both the partner portal and the creditor portal render a collapsible Currency conversion section in the case sidebar showing the original amount, the converted amount, the locked rate, and the conversion date.

When no conversion happens, both the partner and the client see the case in its original submission currency, and there is no second currency on the case.

Collection partners operate in a specific jurisdiction and typically pursue debtors, register payments, and invoice Debitura in their local currency. When a client submits a case in a different currency, this creates friction: the partner would otherwise be required to work in a currency that is not their own. The two-currency model resolves this by letting the partner convert the case principal at acceptance under the Standard Debt Collection Agreement, while preserving the client's view of the case in the original currency so the client's reporting, accounting, and ERP integrations are unaffected.

The Standard Debt Collection Agreement governs how currency conversion works on the platform. Four sections apply:

If anything in this article conflicts with the Standard Debt Collection Agreement (SDCA), the SDCA is the legally binding source of truth.

A case is eligible for conversion only when all three of the following are true:

If any of these conditions fail, the platform blocks conversion. A case that has already been converted cannot be converted again, even if it is later moved back to Pending Verification.

All monetary fields on the case are converted at the Submission FX Rate: gross amount, outstanding remainder, interest fees, collection fees, and reminder fees. Percentage-based fields, such as success-fee percentages, are not converted because they are rates rather than absolute amounts.

The platform records the conversion as a one-time event on the case timeline (visible to both the partner and the client) and writes a set of audit fields that capture the original amounts, the exchange rate, the source of the rate, the conversion date, and the user who performed the conversion. These fields are written once and never changed.

From this point onwards, the partner works in their working currency. The client retains the original currency view on their side, and any subsequent payments must be registered in the partner's working currency.

Conversion is irreversible and applies only to the specific case it is performed on. It does not affect any other case the client or partner has. Settlement of recovered funds at the end of the case continues to work as usual: the partner remits in the case's working currency, and the client's bank handles the conversion back to the client's account currency on receipt. The client bears any conversion cost at that point, as set out in SDCA §03.7.

Future cases the same client submits to the same partner are not affected by an earlier conversion. Each case is evaluated on its own at acceptance.