Core Concepts
Canonical explanations of Debitura’s core business model, terminology, and rules that apply across all user segments.
14 articles
Case model & lifecycle
Canonical explanations of Debitura’s case model, including what a case is, how it moves through its lifecycle, and how stages and states relate.
Case stages: pre-legal (amicable) vs. legal (escalation)Debitura handles debt collection in two distinct stages: pre-legal (amicable) collection on standard terms, and legal escalation, which requires custom quotes and separate agreements.
Pre-legal Case Definition and CriteriaA pre-legal case is an undisputed monetary debt that Debitura handles through out-of-court collection under the Standard Debt Collection Agreement (SDCA).
Case eligibility: what types of debt Debitura accepts and minimum requirementsThis reference page defines which debts qualify for Debitura's standard debt collection service, including claim types, minimum amounts, debtor requirements, and documentation thresholds.
Collection period & exclusivity: what it means and when you can withdraw a caseA collection period is a time-bound engagement during which a collection partner has exclusive rights to work on a case under standard terms.
Cases in Debitura: what they are and how they move through the lifecycleA case in Debitura represents a debt being collected. This article explains what makes up a case, who is involved, and how cases move through the collection lifecycle from creation…
Pricing & fees
Global explanations of Debitura’s pricing model, success fees, and how costs are calculated across the platform.
Success fees: how pricing is calculated (claim size, region, age)Debitura operates on a "no cure, no pay" model, meaning the Client pays a success fee only when money is recovered. The fee percentage is determined by three factors: the…
Additional fees and charges: interest, late fees, VAT, bank fees, and partner-added feesBeyond the success fee, several additional fees may appear on a debt collection case. This reference explains each fee type, who is responsible for payment, and where the governing rules…
Discounts & settlements: approvals and fee calculationThis page explains when a Collection Partner may offer a discount to a debtor, when written Client approval is required, and how the success fee is calculated when a discount…
Custom Quotes: When Standard Terms Do Not ApplyA custom quote is a collection partner's proposal for handling a case that falls outside the Standard Debt Collection Agreement (SDCA) . Custom quotes allow collection partners and clients to…
Legal & contractual fundamentals
Reference material for the legal and contractual foundations that govern how Debitura operates across all segments.
Standard Debt Collection Agreement (SDCA): Key TermsThe Standard Debt Collection Agreement (SDCA) is the master contract that governs all pre-legal debt collection on the Debitura platform. It defines the relationship between the Client (creditor), the Collection…
Contracts & signatures: SDCA, PoA, and the legal framework (overview)Debitura requires specific contracts to be signed before debt collection can begin. This page explains the legal framework that governs the relationship between Clients, Collection Partners, and Debitura.
Payments & payouts
Explanations of how payments, settlements, and payouts work in Debitura, independent of user role or portal.
Invoicing after recovery: disbursement timing, direct payments, and late feesThis reference defines the financial obligations that apply after a successful debt recovery and the flow of funds and invoices related
Terminology & glossary
Definitions of core Debitura terms and concepts used consistently across the platform and documentation.
Countries & jurisdictions: coverage, local rules, and missing partner coverageDebitura models geography at two levels: Country and Jurisdiction. A jurisdiction determines which collection partner handles a case and what local rules apply.
Glossary (Debitura terms)This glossary defines the key terminology used across the Debitura platform. Each term includes a short definition and links to deeper explanations where available.