After a case is successfully recovered, money must flow from the party who received payment to the other parties involved. The Standard Debt Collection Agreement (SDCA) defines who keeps what, when funds must be transferred, and what obligations the Client retains if the Debtor bypasses the Collection Partner.

When the Debtor pays the Collection Partner, the Collection Partner must disburse the remaining balance to the Client within 30 business days of recovery.

Before disbursement, the Collection Partner deducts:

The Client receives the recovered principal amount minus these deductions.

All late payment fees, interest charges, and other legally permissible costs added to the principal amount are payable by the Debtor and retained entirely by the Collection Partner. This includes fees and interest that accrued before the case was submitted to Debitura. For details on fee types, see Additional fees and charges.

Sometimes the Debtor pays the Client directly rather than paying the Collection Partner. This may occur because of local regulations or simply because the Debtor uses existing payment details.

When the Client receives a payment directly from the Debtor:

The Collection Partner can send the invoice to the Client through Debitura. Debitura emails the invoice (PDF) on the Collection Partner's behalf, in the partner's name, to the user assigned to the case, or to all of the Client's users in the case's division when no one is assigned. Replies go to the Collection Partner, and the invoice is also posted in the case chat. In the Client portal the invoice appears as a fee request under Payments > Fee requests.

The Client pays the Collection Partner according to the instructions on the invoice. Debitura does not collect the fee and cannot confirm, dispute or waive the invoice, and only the Collection Partner records it as paid.

The Client's payment deadline is the latest of three dates: the invoice date plus 10 Business Days, the due date printed on the invoice, and the date the invoice was sent plus 10 Business Days. If the invoice is not paid, Debitura sends reminders in its own name, with the invoice attached and replies going to the Collection Partner:

All four emails come from Debitura ([email protected]) and are in English. The invoice email has the subject "Invoice for partner commission (Case [reference]) – [partner name]", and the reminders use the same subject with "Reminder:", "Overdue:" or "Final reminder:" in front. The invoice email follows the Client users' email preferences: a user who has switched off case emails does not receive it. The reminders do not: the Client cannot switch them off in its email preferences. The reminders stop when the Collection Partner records the payment, turns the reminders off or pauses them, or the invoice is voided or replaced. Nothing is emailed after Reminder 3. The reminders show the invoice number, the amount and the due date and link to the Payments page, but show no interest or late fee. The final reminder mentions debt collection only when the Collection Partner can actually escalate. In the Client portal, a banner appears when an invoice is 5 days overdue and a full-screen notice from 15 days overdue.

On a case submitted by a managing partner, the managing partner's team is the payer and receives the emails; the Client's own users are never contacted. Invoices that a Collection Partner sends from its own system, and commissions that predate this flow, are not part of this schedule: Debitura sends no emails or reminders to the Client for them.

When the Collection Partner invoices the Client (for example, after a direct payment), the following terms apply:

Debitura does not calculate interest or late fees on a Collection Partner's invoice sent through Debitura, and does not show them anywhere in the platform: only the due date is shown.