Case model & lifecycle
Canonical explanations of Debitura’s case model, including what a case is, how it moves through its lifecycle, and how stages and states relate.
10 articles
Case stages: pre-legal (amicable) vs. legal (escalation)Debitura handles debt collection in two distinct stages: pre-legal (amicable) collection on standard terms, and legal escalation, which requires custom quotes and separate agreements.
Pre-legal Case Definition and CriteriaA pre-legal case is an undisputed monetary debt that Debitura handles through out-of-court collection under the Standard Debt Collection Agreement (SDCA).
Case eligibility: what types of debt Debitura accepts and minimum requirementsThis reference page defines which debts qualify for Debitura's standard debt collection service, including claim types, minimum amounts, debtor requirements, and documentation thresholds.
Collection period & exclusivity: what it means and when you can withdraw a caseA collection period is a time-bound engagement during which a collection partner has exclusive rights to work on a case under standard terms.
Cases in Debitura: what they are and how they move through the lifecycleA case in Debitura represents a debt being collected. This article explains what makes up a case, who is involved, and how cases move through the collection lifecycle from creation…
Case close codes: what each outcome code means and when to use itWhen a collection case reaches the end of its lifecycle, it must be closed with a specific close code that indicates the outcome.
Case Lifecycle (Deep Dive): States, Transitions, and TriggersEvery case in Debitura follows a defined lifecycle from creation to closure. This article explains each lifecycle state, what triggers transitions between states, and how the three main flows.
Disputed claims: what happens when a debtor disputes the debtA dispute occurs when a debtor contests the validity, amount, or payment status of a debt. Disputed claims cannot be processed through standard pre-legal collection and require separate arrangements, typically…
Invoice flows: standard, custom quote, and network distribution paths explainedEvery case submitted to Debitura follows one of three distinct paths from creation to active collection, depending on whether an exclusive collection partner is available and how that partner responds.
How Debitura assigns a collection partner to a caseWhen a case is created on the Debitura platform, the system automatically determines which collection partner should handle it.