Case model & lifecycle
Canonical explanations of Debitura’s case model, including what a case is, how it moves through its lifecycle, and how stages and states relate.
5 articles
Case stages: pre-legal (amicable) vs. legal (escalation)Debitura handles debt collection in two distinct stages: pre-legal (amicable) collection on standard terms, and legal escalation, which requires custom quotes and separate agreements.
Pre-legal Case Definition and CriteriaA pre-legal case is an undisputed monetary debt that Debitura handles through out-of-court collection under the Standard Debt Collection Agreement (SDCA).
Case eligibility: what types of debt Debitura accepts and minimum requirementsThis reference page defines which debts qualify for Debitura's standard debt collection service, including claim types, minimum amounts, debtor requirements, and documentation thresholds.
Collection period & exclusivity: what it means and when you can withdraw a caseA collection period is a time-bound engagement during which a collection partner has exclusive rights to work on a case under standard terms.
Cases in Debitura: what they are and how they move through the lifecycleA case in Debitura represents a debt being collected. This article explains what makes up a case, who is involved, and how cases move through the collection lifecycle from creation…