Pricing & fees
Global explanations of Debitura’s pricing model, success fees, and how costs are calculated across the platform.
7 articles
Pricing source: understanding which fee applies to a caseEvery case in Debitura displays a pricing source label that identifies which pricing rule determined the success fee. This article explains what each label means, where to find it, and…
Success fees: how pricing is calculated (claim size, region, age)Debitura operates on a "no cure, no pay" model, meaning the Client pays a success fee only when money is recovered. The fee percentage is determined by three factors: the…
Additional fees and charges: interest, late fees, VAT, bank fees, and partner-added feesBeyond the success fee, several additional fees may appear on a debt collection case. This reference explains each fee type, who is responsible for payment, and where the governing rules…
Discounts & settlements: approvals and fee calculationThis page explains when a Collection Partner may offer a discount to a debtor, when written Client approval is required, and how the success fee is calculated when a discount…
Custom Quotes: When Standard Terms Do Not ApplyA custom quote is a collection partner's proposal for handling a case that falls outside the Standard Debt Collection Agreement (SDCA) . Custom quotes allow collection partners and clients to…
Age-based fee surcharges: how debt age affects pricingOlder debts are harder to collect. To reflect the additional effort required, Debitura applies age-based surcharges to the standard success fee when a debt is more than 12 or 24…
Custom case terms: when and why standard terms don’t applyCustom case terms is an informational text field where Debitura records special conditions agreed with a client. The text is displayed to collection partners so they understand any arrangements that…