Every case in Debitura displays a pricing source label that identifies which pricing rule determined the success fee. This article explains what each label means, where to find it, and what happens when pricing is not yet confirmed.

Actors involved: Client, Collection Partner, Referral Partner

What it is

When a case is created, Debitura evaluates multiple pricing rules in a fixed order and applies the first one that matches. The result is stored on the case as two pieces of information: a short label (the pricing source) and a longer description that captures the specific rate, zone, or parties involved.

This information does not change after case creation, with one exception: if a Collection Partner submits a custom quote and the Client accepts it, the pricing source updates to reflect the accepted quote.

Why it matters

Debitura supports several types of pricing arrangements. Depending on the creditor, partner, and jurisdiction involved, a case may be priced under standard rates, a custom agreement, or a country-specific arrangement. The pricing source label removes ambiguity by showing exactly which rule applied. This is especially useful when a Client or Collection Partner sees a fee percentage that differs from the standard schedule.

How it works

The pricing resolution chain

Debitura checks pricing rules in a strict priority order and stops at the first match. The five possible sources, listed from highest to lowest priority, are:

Pricing source label	What it means
Creditor custom pricing	A fixed success fee agreed between a specific creditor and the Collection Partner handling the case. This takes the highest priority.
Managing partner custom pricing	A fixed success fee agreed between a managing partner and the receiving Collection Partner. Applies when a managing partner sends cases on behalf of creditors.
Jurisdiction custom pricing	A country-specific pricing arrangement defined for a Referral Partner. The fee comes from a tier that matches the claim amount and currency for that jurisdiction.
Partner custom pricing	Custom pricing brackets defined at the Collection Partner level. These replace the standard base fee, but age-based surcharges from the Standard Debt Collection Agreement (SDCA) still apply on top.
Standard agreement	The default fee schedule from the current version of the SDCA. This is the fallback when no custom pricing applies.

If a rule exists but does not cover the specific claim amount, the system moves to the next rule in the chain. Pricing is never partially applied from multiple sources. For details on how the standard fee is calculated, see Success fees: how pricing is calculated (claim size, region, age).

Accepted quote (separate from the resolution chain)

The "Accepted quote" pricing source works differently from the five sources above. It is not part of the initial resolution chain. Instead, it appears when a Collection Partner provides a custom quote for a case (for example, a disputed case or a non-standard claim type) and the Client accepts it. At that point, the pricing source is updated from whatever it was originally to "Accepted quote," and the fee reflects the terms of the accepted quote. This is the only situation where the pricing source changes after case creation.

The pricing description

In addition to the short label, each case includes a longer pricing description that captures the specific details at the time pricing was set. For example, a case under standard agreement pricing might show "Standard Debitura collection rates (EU zone, $1,000 - $149,999 tier)," while a case under jurisdiction custom pricing might show "Custom United Kingdom collection rates via Chaser." This description is preserved even if pricing configuration changes later.

Where to find this information

The pricing source is displayed on the case detail page. An info icon appears next to the success fee line. Hovering over it reveals the full pricing description, including the specific tier, zone, or parties involved.

This display is available in both the client portal and the partner portal.

What "not confirmed yet" means

In some situations, the case detail page shows "(not confirmed yet)" next to the fee percentage. This means the displayed pricing is provisional and may still change. The most common scenario is when a Collection Partner has proposed a custom quote that the Client has not yet accepted. Once the quote is accepted (or the case proceeds under its current pricing), the indicator is removed.

Until pricing is confirmed, the fee shown on the case should not be treated as final.

Impact by actor

Client - The pricing source label on each case confirms which fee arrangement applies. If the label shows "Standard agreement," the fee follows the rates in the SDCA. Any other label indicates a custom arrangement. Clients with accepted quotes see "Accepted quote" as the source.
Collection Partner - Partners see the same pricing source on cases they handle. "Partner custom pricing" confirms that the partner's own brackets are in effect, while "Standard agreement" means the SDCA rates apply. The full description shows the exact tier and zone used.
Referral Partner - When a Referral Partner has a jurisdiction-specific pricing arrangement, cases in that jurisdiction show "Jurisdiction custom pricing." Cases outside the carve-out jurisdiction follow the standard chain.