Legal & contractual fundamentals
Reference material for the legal and contractual foundations that govern how Debitura operates across all segments.
5 articles
Standard Debt Collection Agreement (SDCA): Key TermsThe Standard Debt Collection Agreement (SDCA) is the master contract that governs all pre-legal debt collection on the Debitura platform. It defines the relationship between the Client (creditor), the Collection…
Data protection and DPA fundamentals (GDPR roles and responsibilities )A Data Processing Agreement (DPA) is a legally binding contract that governs how personal data is processed when one party handles data on behalf of another.
Contracts & signatures: SDCA, PoA, and the legal framework (overview)Debitura requires specific contracts to be signed before debt collection can begin. This page explains the legal framework that governs the relationship between Clients, Collection Partners, and Debitura.
Power of Attorney (PoA): what it is, what it authorizes, and when it's signedA Power of Attorney (PoA) is an authorization that grants a specific collection partner the legal mandate to collect debts on behalf of a client. The PoA is signed once…
Complaint management: how complaints are handled in DebituraDebitura provides a structured complaint system that allows clients to raise and resolve concerns about collection partner conduct. Complaints follow a defined lifecycle from submission through resolution.