Legal & contractual fundamentals
Reference material for the legal and contractual foundations that govern how Debitura operates across all segments.
6 articles
- Standard Debt Collection Agreement (SDCA): Key TermsThe Standard Debt Collection Agreement (SDCA) is the master contract that governs all pre-legal debt collection on the Debitura platform. It defines the relationship between the Client (creditor), the Collection…
- Data protection and DPA fundamentals (GDPR roles and responsibilities )A Data Processing Agreement (DPA) is a legally binding contract that governs how personal data is processed when one party handles data on behalf of another.
- Contracts & signatures: SDCA, PoA, and the legal framework (overview)Debitura requires the Standard Debt Collection Agreement and a Power of Attorney before collection can begin; a Data Processing Agreement is optional. This page explains the legal framework governing Clients,…
- Power of Attorney (PoA): what it is, what it authorizes, and when it's signedA Power of Attorney (PoA) is an authorization that grants a specific collection partner the legal mandate to collect debts on behalf of a client. The PoA is signed once…
- Complaint management: how complaints are handled in DebituraDebitura provides a structured complaint system that allows clients to raise and resolve concerns about collection partner conduct. Complaints follow a defined lifecycle from submission through resolution.
- Enforceable titles (foundations)A foundation is an enforceable legal title attached to a case.