Introduction & Terminology
Definitions of core Debitura terms and concepts used consistently across the platform and documentation.
12 articles
Countries & jurisdictions: coverage, local rules, and missing partner coverageDebitura models geography at two levels: Country and Jurisdiction. A jurisdiction determines which collection partner handles a case and what local rules apply.
Glossary (Debitura terms)This glossary defines the key terminology used across the Debitura platform. Each term includes a short definition and links to deeper explanations where available.
Contacting Debitura: support channels, response times, and when to schedule a callDebitura offers multiple support channels for Clients, Collection Partners, and Referral Partners. Most case-related communication happens directly between Clients and their assigned Collection Partner through the in-platform case chat.
Debitura services overview: what we offer and who we helpDebitura is a tech-driven platform for cross-border debt recovery that connects business creditors with licensed local debt collection agencies and law firms.
How Debitura works: the complete debt collection journey from start to finishDebitura connects businesses owed money (Clients) with vetted local collection agencies and law firms (Collection Partners) across 183 countries to recover overdue debts.
Prohibited industries: businesses Debitura cannot acceptDebitura does not accept cases from four industry categories: gambling, cryptocurrency, multi-level marketing (MLM), and adult entertainment. Cases from these industries are automatically screened during validation.
Tasks in Debitura: how action items are created and managedTasks are the action items that move debt collection cases forward in Debitura. The platform creates tasks automatically when events occur (such as a new case being submitted or a…
Debtors in Debitura: how debtor records are created and managedA debtor is the company or individual that owes money to a client. This page explains how debtor records are structured, when they can be edited, and how they relate…
Demo accounts: how trial access works in DebituraDemo accounts let prospective clients and internal testers explore Debitura with sample data, without affecting real cases or reporting. All demo activity is sandboxed and fully isolated from production.
Communication center: how in-platform messaging worksDebitura includes a built-in chat system that connects creditors and collection partners directly on each case. Every message, file, and system note lives in a single thread tied to the…
Collection engagement tracking: how partner activity is monitoredDebitura monitors collection partner activity through engagement period scoping, activity logging, and automated performance scoring.
Client-partner relationships: when and how exclusive partnerships formEvery time a collection partner commits to working on a client's case, Debitura automatically creates a client-partner relationship. This article explains what these relationships are, how they form, and how…