Why Debitura needs your bank account
Your bank account stores the destination where debtors send recovered funds. When a collection partner successfully recovers money on your behalf, those funds need somewhere to go. The bank account you configure ensures payments reach you automatically without manual intervention.
For a complete overview of how money moves between debtor, collection partner, and you, see Payments, payouts & invoicing.
Add a new bank account
Goal: Add a bank account to receive payouts from recovered debts.
Steps:
Go to Bank Accounts in your settings.
Click Add bank account.
Enter the required details:
Account holder name - the name on the bank account
Account format - choose IBAN, SWIFT/BIC, or LOCAL depending on your bank location
Account details - the specific identifiers for your chosen format (see table below)
Currency - the currency of the account
Bank country - where your bank is located
Configure assignment rules (optional) to control when this account is used automatically.
Save the account.
Required fields by account format
Format | Required fields | When to use |
IBAN | IBAN number (validated with MOD-97 checksum) | European accounts - includes built-in country code and validation |
SWIFT/BIC | Account number + SWIFT/BIC code | International transfers outside Europe |
LOCAL | Local identifier (routing number, sort code, etc.) | Country-specific formats where IBAN does not apply |
Result: The bank account appears in your list and can be assigned to cases. If you set it as the default, it will be used automatically for new cases when no other assignment rules match.
Update an existing bank account
Goal: Change the label or assignment rules of an existing bank account.
Steps:
Go to Bank Accounts.
Find the account you want to update and click Edit.
Update the label or assignment rules as needed.
Save your changes.
What you can change:
Label (display name)
Default status
Assignment rules (division, currency, debtor country)
What you cannot change:
Account identifiers (IBAN, account number, BIC)
Account format (IBAN/SWIFT/LOCAL)
Currency
Bank country
If you need to change any of the locked fields, add a new bank account with the correct details and archive the old one.
Archive a bank account
Goal: Remove a bank account from active use while preserving historical records.
Steps:
Go to Bank Accounts.
Find the account you want to archive and click Archive.
Confirm the action.
What happens when you archive:
The account is removed from the list of available accounts for new cases
Existing cases that reference the archived account keep their assignment—the account details remain visible for historical accuracy and audit purposes
New cases cannot be assigned to the archived account—the auto-selection system automatically excludes archived accounts
Archived accounts cannot be restored; if you need to use the same account again, add it as a new entry
Note: You can archive a bank account at any time, even if active cases still reference it. This does not affect those existing cases - it only prevents the account from being used for future cases.
Assignment rules: automatic account selection
Assignment rules let Debitura automatically select the correct bank account for each case. This eliminates manual selection errors and ensures payments are routed correctly.
Priority order (highest to lowest):
Division - if you use divisions to organize your business units, you can assign bank accounts per division
Currency - accounts assigned to specific currencies (EUR, USD, GBP) match next, reducing conversion fees
Debtor country - country-specific accounts can improve payment success rates
Global default - the fallback account used when no other rules match
Example: A case from your UK Division invoiced in EUR to a German debtor would use the UK Division account (Priority 1), even if you also have EUR-specific and Germany-specific accounts.
Bank accounts assigned to cases cannot be changed after assignment. This ensures payment instructions remain consistent throughout collection.
Email notifications
If you create cases without a bank account configured, you will receive an hourly digest email listing those cases. This reminder helps ensure all cases have a valid payment destination.
To manage what emails you receive, see Managing email preferences.