Update incorrect information on a submitted case, including debtor contact details, claim amounts, invoice dates, and other case data.

While your case is in Pending Verification status, you can edit most fields directly from the case detail page. Open your cases list, select the case, and make your changes.

Editable fields at this stage include:

If you change the principal amount, the system will recalculate the success fee and display a price confirmation before saving. You can change the debtor type and the debtor's country only early in Pending Verification, while Debitura is still checking the case and before the collection partner starts reviewing it. Such a change can move the case to another collection partner and can change the success fee: a fee change is shown for you to confirm before saving, and an agreed special rate is kept without a question.

For the full list of editable fields and step-by-step instructions, see edit debtor information and claim details.

Once your case is Active, Paused, or in More Info Required status, the assigned collection partner is working the case, so changes go through them. You can no longer edit the debtor or the claim yourself: the debtor's name, type, email, phone and address, and the claim amounts and dates, all have to be requested from the partner. The partner can correct the debtor's name, contact details, address and debtor type - the type only while they still handle the corrected type, and the case then stays with them. The debtor's country and jurisdiction cannot be changed at this stage. The one thing you can still change yourself is the bank account used to receive recovered funds.

To request a correction:

Exception - bank account. The account used to receive recovered funds can be changed at any status except Merged, including on Active, Paused and More Info Required cases. A merged (absorbed) case is view-only on its case page, including its bank-account controls - open the surviving case for further case work. If a historical payout destination needs correction, ask support to inspect the exact case and payout. Open the case and change it from the case detail page. This requires the Creditor Admin role and only works on cases belonging to your own company or division. Every change is recorded on the case, and your collection partner receives a task asking them to verify that the debtor has the correct payment instructions. To change several cases at once, use the bulk reassignment flow on your cases list. See How to add, update, and archive bank accounts.

Some changes cannot be made by you or the collection partner. Contact [email protected] for:

When contacting support, include your case reference number, a description of the correction needed, and any supporting documentation.

For cases still in Pending Verification (before a partner has accepted), it is often faster to close the case and create a new one with the correct information. Early-stage closures incur no fees.

Do not use this route to fix a wrong debtor type on an Active, Paused or More Info Required case - ask the collection partner in the case chat instead, who can correct it while they still handle the corrected type. Closing an accepted case runs the closure-request route and can carry the full success fee plus the partner's collection costs.

Use the "Close case" button on the case detail page. For the full process, see close or withdraw a case.