To qualify for standard "No Cure, No Pay" collection, a case must meet all of these:

You cannot submit a case below $100 USD (or the equivalent in local currency) through the portal. This is a fixed gate in the case-creation form: the form shows a validation error and the case is never created. An agreed or partner-specific minimum does not lower it - if your arrangement sets a $50 minimum, a $75 claim still cannot be submitted here.

A separate minimum applies after a case is created, as part of automatic validation. That one is configurable: a minimum agreed in your client-partner arrangement takes precedence, then the collection partner's own minimum, and the $100 platform default applies when neither is set. For a case that passed the portal's $100 check, this one only makes a difference when the configured minimum is higher than $100 - a $200 agreed minimum can hold a $150 case the form accepted, and it goes to internal review with no notification to you. Where the portal gate was skipped, it can also block at $100. A case that did not come through the portal is different: cases created through the Customer API never run the form's $100 gate, so for those this check is the only one that can block on amount, and it can block at $100. If you are unsure which applies to your account, ask in your support conversation before submitting borderline claims.

Higher minimums apply in specific scenarios:

These higher minimums apply to private (B2C) debtors only. Claims against company (B2B) debtors bypass the elevated gates even when disputed or non-standard - but the $100 portal minimum and every other eligibility check still apply.

For non-USD claims, amounts are converted to USD at current exchange rates. The $100 minimum and the four higher minimums above are enforced in the case-creation wizard: if your claim is below one that applies to you, the form blocks submission and the error message shows the equivalent in your claim currency. Two caveats on that. The gates need a working currency conversion, and if the rate lookup fails they are skipped rather than applied. And the step-3 no-partner-match gate runs only in the browser - the other four are also checked again when the form is submitted. The post-creation minimum works differently - a case it blocks was already created, so there is no form error; it is routed to internal review, with no notification to you.

A third minimum exists and belongs to the partners rather than to the platform: collection partners can set their own case-value thresholds for the work they take on. Those decide which partner your case is offered to, and they do not change either of the minimums above.

The SDCA requires supporting documentation based on the claim size (§04.4):

The Collection Partner may request additional documentation at any time via the platform.

Two claim types qualify for automatic assignment and standard success fees:

Other claim types (Breach of Contract, Property Damage, Personal Injury, Defamation, Product-Related Claims, Other) fall outside standard pricing - the collection partner may take the case at the standard rate anyway, or offer a custom quote instead.

The Standard Debt Collection Agreement (SDCA) covers undisputed monetary claims only. A case qualifies when the dispute status is either "Not Disputed" or "Unknown."

If the debtor disputes the debt, the case cannot proceed under standard terms. See disputed claims for what happens when a debtor contests the debt.

Debitura operates in jurisdictions worldwide where we have collection partners. The debtor's location determines which partner handles the case. For details on available regions and coverage rules, see Countries and jurisdictions.

For pricing purposes, jurisdictions are grouped as either "European" or "International":

Debitura does not accept cases from the following industries due to regulatory compliance, legal risk, and operational constraints:

Cases from prohibited industries are automatically screened during validation. If a case is flagged, it is held for Debitura admin review. The screening focuses on the creditor's primary business model, so companies that incidentally serve some prohibited-sector clients are not blocked.

After you submit a case, Debitura's automated validation engine runs approximately 1 hour after submission. This delay is intentional - it gives you time to notice and correct data entry errors before the system sends a formal notification. If all checks pass, the case advances automatically. If an issue is found that you can fix, you receive a task with a 7-day deadline and an email listing what is needed.

The following 6 types of issues can result in a request sent to you:

The claim amount and currency checks are two branches of the same underlying rule, which is why the list above shows seven rows for six issue types.

If your case is flagged because your account looks like a private individual, upload your business registration document to clear it. Sole traders and freelancers are eligible creditors when they invoice under a registered business or sole proprietorship - the test is registration, not company size or legal form. If you invoice purely in your own name, with no business registration, the case cannot proceed.

4 further checks are handled internally by Debitura - you are not notified for these. If your case appears on hold with no action requested from you, Debitura may be reviewing it for a prohibited industry, a claim amount below the minimum that applies to your account, a signature concern, or a duplicate case. A team member will contact you if needed.

Standard fixed pricing does not apply automatically in these cases. The partner may still take the case at the standard rate, or offer a custom quote instead:

Where the partner does quote, they review the case and offer pricing, and you approve or decline it before the case proceeds.

The following are not covered by the standard pre-legal agreement:

To submit a new case, go to Create Case in your Debitura account. The system validates eligibility automatically when you submit.