Goal
Submit debt collection cases to Debitura's network on behalf of your own clients. The platform creates a shadow client for your client, assigns a suitable collection partner based on jurisdiction and claim details, and lets you monitor progress from your partner portal.
Prerequisites
Before you can submit cases:
Sign the Standard Debt Collection Agreement (SDCA) - Both Exclusive and Legal Network partners must sign the SDCA before creating or submitting new cases to the platform. You can sign or view your SDCA at Contracts. For help, see How to sign the SDCA.
Have your client's information ready - You will need to provide details about your client (the original creditor) and the debtor.
What types of cases can you submit?
The case submission flow is designed for straightforward, undisputed pre-legal debts. Keep these constraints in mind:
Constraint | Rule |
Claim types (portal) | Only Unpaid Invoice and Loan Repayment are available. Other claim types are not supported for partner-submitted cases. |
Claim types (API) | The Collection Partner API does not expose a claim type field. Every case submitted via the API is automatically set to Unpaid Invoice. Loan Repayment is only selectable via the portal form. |
Dispute status | Only undisputed cases are accepted. The form blocks submission for disputed cases. |
Jurisdiction | You cannot submit a case in a jurisdiction you already cover as a collection partner, because the case would be routed back to you. |
Steps
Step 1: Navigate to case submission
There are two ways to access the case submission form:
Go to Cases Submitted and click the Add button, or
Go directly to Submit Case
Step 2: Enter your client's information
Provide your client's details. The form collects only two fields for the client:
Company name
Country
When you submit a case for a client who does not use Debitura directly, the platform creates a shadow client record. This holds your client's information without requiring them to have a Debitura account. You remain the point of contact for your client throughout the process. No contact details, registration number, or address are stored on the shadow client.
If you are submitting a case for a debt owed to you (rather than to an external client), enter your own company name in the client field. There is no separate "create for myself" mode - you always fill in the client information, even when you are the creditor. The system creates a shadow client record for your own entity, and the case follows the same flow.
Step 3: Enter debtor and claim details
Provide information about the debtor and the claim. The documentation requirements depend on the claim value:
Claim value (USD equivalent) | Documentation required |
Under $2,000 | None required for standard claims (Unpaid Invoice or Loan Repayment) |
$2,000 - $10,000 | Either a file upload or a description (claim description, creditor comments, etc.) |
Over $10,000 | File upload mandatory (original invoice, contract, or supporting documentation) |
Step 4: Review the success fee
Before submitting, the platform displays the applicable success fee based on the Standard Debt Collection Agreement. The fee depends on the claim amount, region, and age of the debt. For full pricing details, see Success fees: how pricing is calculated.
If anything in this article conflicts with the Standard Debt Collection Agreement (SDCA), the SDCA is the legally binding source of truth.
Step 5: Submit the case
Click Submit to upload the case. The platform will:
Create a shadow client record for your client
Validate the case data
Assign a collection partner based on jurisdiction and claim details
You will see a confirmation page once the case is submitted successfully.
How the case gets routed
After submission, the platform assigns a collection partner automatically. The routing system evaluates rules in priority order: client-specific partner overrides are checked first, then standard lead agent matching rules based on jurisdiction, claim amount, debtor type, and claim type. If no exclusive partner matches, the case is distributed to the legal network as a lead where multiple partners can submit competitive quotes.
The assigned collection partner sees the case in their Cases Received queue with status "Pending Verification".
Cases Submitted vs Cases Received
The partner portal separates cases based on your role:
View | What it shows | Your role |
Cases you are actively collecting. Shows internal assignment details (your assigned collector user). | Collection partner (you do the recovery work) | |
Cases you submitted for your own clients. Shows which collection partner is working on each case. Includes an Add button to submit new cases. | Managing partner (you monitor progress and communicate with the collector) |
As a managing partner, you have read-only access to case progress but can communicate with the assigned collection partner through the case chat.
What the receiving partner can do
When your submitted case lands in the receiving partner's queue, it starts in "Pending Verification". The receiving partner must take one of the following actions:
Action | What happens |
Accept | The partner starts working the case. The case moves to "Active" and the standard collection period begins. |
Request more information | The partner asks you for missing details before proceeding. The case moves to "Needs Additional Details". You will be notified to provide the requested information. |
Offer custom terms | The partner provides a custom quote instead of the standard pre-legal price. The case is converted into a lead for re-qualification. |
Decline | The partner declines the case. The platform removes the partner assignment and re-qualifies the case against the broader partner network, excluding the declining partner. |
Commission case creation
You can also submit a case to collect an unpaid success fee owed to you by one of your own clients. When a creditor owes you for previously recovered debt, you open the case creation form with the creditor's ID as a parameter. The form prefills automatically with the outstanding commission amount, sets the creditor's contact details as the debtor fields, and pre-populates a standard comment referencing the relevant case numbers. The claim type is always Unpaid Invoice for commission cases, and the case follows the same managed-case flow as any other submission.
Submitting cases via the Collection Partner API
Partners can also submit cases programmatically through the Collection Partner API. The API case creation works the same way as the portal form, with one key difference: the API does not expose a claim type field. Every case submitted through the API is automatically set to Unpaid Invoice. If you need to submit a Loan Repayment case, use the portal form instead.
All other constraints apply equally to the API: only undisputed cases are accepted, and you cannot submit a case in a jurisdiction you already cover.