Collection Partners: How to upload outbound cases to Debitura's network

Goal

Submit one or more cases for your clients to Debitura's network. The platform will assign a suitable collection partner based on jurisdiction and claim details, and you can monitor progress from your partner portal.

Prerequisites

Before you can submit cases:

Sign the Standard Debt Collection Agreement (SDCA) - Both Exclusive and Legal Network partners must sign the SDCA before creating or submitting new cases to the platform. You can sign or view your SDCA at Contracts. For help, see How to sign the SDCA.
Have your client's information ready - You will need to provide details about your client (the original creditor) and the debtor.

Steps

Step 1: Navigate to case submission

There are two ways to access the case submission form:

Go to Cases Submitted and click the Add button, or
Go directly to Submit Case

Step 2: Enter your client's information

When you submit a case for a client who does not use Debitura directly, the platform creates a shadow client record. This holds your client's information without requiring them to have a Debitura account. You remain the point of contact for your client throughout the process.

Provide your client’s details. The form collects only two fields for the client:

Company name
Country

If you are submitting a case for a debt owed to you (rather than to an external client), enter your own company name in the client field. There is no separate “create for myself” mode - you always fill in the client information, even when you are the creditor. The system creates a shadow client record for your own entity, and the case follows the same managed-case flow.

The case creation form only supports certain case types. Keep these constraints in mind:

Claim types - Only Unpaid Invoice and Loan Repayment are available. Other claim types are not supported for partner-submitted cases.
Dispute status - Only undisputed cases are accepted. If a case is disputed, the form blocks submission.
Jurisdiction - You cannot create a case in a jurisdiction you already cover as a collection partner, because the case would be routed back to you.

Step 3: Enter debtor and claim details

Provide information about the debtor and the claim. The documentation requirements depend on the claim value:

Claim Value (USD equivalent)	Documentation Required
Under $2,000	None required for standard claims (Unpaid Invoice or Loan Repayment)
$2,000 - $10,000	Either a file upload OR a description (claim description, creditor comments, etc.)
Over $10,000	File upload mandatory (original invoice, contract, or supporting documentation)

For disputed claims or complex claim types, both file upload and description are required regardless of claim value.

Step 4: Review the success fee

Before submitting, the platform displays the applicable success fee based on the Standard Debt Collection Agreement. The fee depends on:

Claim amount - Different fee tiers apply based on the principal amount
Region - European cases have lower rates than international cases
Age of debt - Claims older than 12 or 24 months incur additional surcharges

For full pricing details, see Success fees: how pricing is calculated.

If anything in this article conflicts with the Standard Debt Collection Agreement (SDCA), the SDCA is the legally binding source of truth.

Step 5: Submit the case

Click Submit to upload the case. The platform will:

Create a shadow client record for your client
Validate the case data
Assign an appropriate collection partner based on jurisdiction and claim details

You will see a confirmation page once the case is submitted successfully.

Result

After submission:

Your case appears in your Cases Submitted list
The assigned collection partner handles the recovery work
You can view the assigned partner and case status from this list
You can communicate with the collection partner through the case chat

As the managing partner, you have read-only access to case progress but can participate in communications. Only the assigned collection partner can update case status or upload documents.