Goal
Submit debt collection cases to Debitura's network for clients you represent, or for a debt owed to your own company. You choose whose claim it is, review the routing and success fee before you submit, and monitor progress from your partner portal.
Prerequisites
Before you can submit cases:
Sign the Standard Debt Collection Agreement (SDCA) - Both Exclusive and Legal Network partners must sign the SDCA before creating or submitting new cases to the platform. You can sign or view your SDCA at Contracts. For help, see How to sign the SDCA.
Know who the claim is for - For a debt owed to your own company there is nothing to set up. For a client you represent, have its company name, registered address, city and country ready. Postal code, state, company registration number and VAT number are optional. You will also need the debtor and claim details.
What types of cases can you submit?
The case submission flow is designed for straightforward, undisputed pre-legal debts. Keep these constraints in mind:
Constraint | Rule |
Claim types (portal) | Only Unpaid Invoice and Loan Repayment are available. Other claim types are not supported for partner-submitted cases. |
Claim types (API) | The Collection Partner API does not expose a claim type field. Every case submitted via the API is automatically set to Unpaid Invoice. Loan Repayment is only selectable via the portal form. |
Dispute status | Only undisputed cases are accepted. The form blocks submission for disputed cases. |
Jurisdiction and self-routing (portal form) | Covering a jurisdiction does not by itself stop you from submitting. What is blocked is a production case where the collection partner resolved for that case turns out to be your own company - you see this at the routing and pricing review in Step 4. The check applies to Exclusive and Legal Network partners alike. If another eligible collector is resolved, you can submit in a jurisdiction you cover. |
Steps
Step 1: Navigate to case submission
There are several ways to access the case submission form:
Click Add case in the left menu of the partner portal,
Go to Cases in Submitting mode and click the Add button, or
Go directly to Submit Case
Step 2: Choose whose claim it is
The first screen asks Whose claim is this? Choose one option and click Continue. Your company handles the case and receives every task and update on it either way.
My own company - the debt is owed to your company. Your company details come from your Partner Settings and are checked again when you submit, so there is nothing to enter and you go straight to the claim details. The first time you choose this option, your company is set up as a client record automatically, and every later "My own company" case reuses it.
A client I represent - a company you act for is the creditor. On the next screen, Select the client you represent, either pick the client from the Existing client list (you can search by company name) and click Select, or add it under New client. A new client needs company name, registered address, city and country; postal code, state, company registration number and VAT number are optional. Before creating it, the platform checks your own clients for a similar company and offers to reuse it - reuse it rather than creating a duplicate. The first time you set up a new client, you must tick a confirmation that your company has that client's authority to create and manage collection cases on its behalf. You confirm this once per client, not once per case.
Do not enter your own company as a client you represent - choose My own company instead. Adding your own company as a new client creates a second, unrelated client record.
Either way, the client on the case is a shadow client: a client record with no Debitura login of its own. You remain the point of contact for your client throughout the process.
Your Clients directory. In Submitting mode, Clients lists the clients you represent and submit cases for. Open a client to see its company details and the cases linked to it, or add a client in advance with Create client. You cannot yet edit or archive a client you represent, or invite it to log in. You can set where its recovered funds are paid, on the client's Payments card; that destination applies to new cases. To change the account on existing cases, select them in Cases in Submitting mode and use Set bank account.
Step 3: Enter debtor and claim details
Provide information about the debtor and the claim. The documentation requirements depend on the claim value:
Claim value (USD equivalent) | Documentation required |
Under $2,000 | None required for standard claims (Unpaid Invoice or Loan Repayment) |
$2,000 - $10,000 | Either a file upload or a description (claim description, creditor comments, etc.) |
Over $10,000 | File upload mandatory (original invoice, contract, or supporting documentation) |
Step 4: Review routing and success fee
Before the case is created, you see a review of the success fee, who is submitting the claim, the claim amount, the collection partner the case will be routed to, and the standard collection contract terms. The success fee is based on the Standard Debt Collection Agreement and depends on the claim amount, region, and age of the debt. For full pricing details, see Success fees: how pricing is calculated.
The review is only valid for a short time. If you change the case details, or the review expires, you are asked to review the updated offer again.
Submission is stopped at this step in two situations: no collection partner is available for the debtor's country and claim details, or the resolved collector would be your own company. The second check applies to Exclusive and Legal Network partners alike, and it looks at the collector resolved for this case - not at which jurisdictions you cover. In both cases you can go back and change the case details.
If anything in this article conflicts with the Standard Debt Collection Agreement (SDCA), the SDCA is the legally binding source of truth.
Step 5: Submit the case
Click Submit. The case is created against the offer you reviewed in Step 4.
You will see a confirmation page once the case is submitted successfully. The confirmation shows the case reference and names the collection partner the case was routed to. The case is verified internally by Debitura before that partner can see it.
Documents you attached are uploaded in the background after the case is created. If an upload fails, you are pointed to the case's file section to retry it - you do not need to resubmit the case.
How the case gets routed
The collection partner is resolved at the routing and pricing review in Step 4, and the case is created against that offer. The routing system evaluates rules in priority order: client-specific partner overrides are checked first, then standard lead agent matching rules based on jurisdiction, claim amount, debtor type, and claim type. A partner-submitted case never becomes a lead: if no collection partner matches, submission stops at the routing and success fee review.
The case is then verified internally by Debitura before it is handed over. While it is in Pending Verification Internal the assigned collection partner cannot see it - it does not appear in their queue or in any of their case lists. Once internal verification completes, the case appears in their Cases Received queue with status Pending Verification.
Your cases in Submitting mode vs Collecting mode
The partner portal separates cases based on your role. You switch between them with the Collecting and Submitting work modes, explained in Where to find your cases in the partner portal:
View | What it shows | Your role |
Cases in Collecting mode | Cases you are actively collecting. Shows internal assignment details (your assigned collector user). | Collection partner (you do the recovery work) |
Cases in Submitting mode | Cases you submitted for your own clients. Shows which collection partner is working on each case. Includes an Add button to submit new cases. | Managing partner (you monitor progress and communicate with the collector) |
As a managing partner your access is not read-only. You can pull the case back before the collection partner has accepted it, request closure once it is Active, Paused or Needs Additional Details, upload documents to the case, answer chat and 'more information needed' tasks, and correct debtor details while the case is being verified. You can also remove documents your own firm uploaded, as long as they have not been used as case-validation evidence. What you cannot do is run the collection yourself - accepting, status changes, recording payments, removing other parties' documents and anything to do with the legal foundation stay with the assigned collection partner.
What the receiving partner can do
Once Debitura's internal verification is complete and your submitted case lands in the receiving partner's queue, it starts in "Pending Verification". The receiving partner must take one of the following actions:
Action | What happens |
Accept | The partner starts working the case. The case moves to "Active". On standard terms the 6-month collection period runs from the Collection Period Start Date - the earlier of acceptance and the date the case was submitted with all required information - so it may already have started. |
Request more information | The partner asks you for missing details before proceeding. The case moves to "Needs Additional Details". You will be notified to provide the requested information. |
Decline | The partner declines the case. It closes as "Case never started"; no lead is created and it is not offered to the partner network. Your team receives the decline email. |
Commission case creation
You can also submit a case to collect an unpaid success fee owed to you by one of your own clients. When a creditor owes you for previously recovered debt, you open the case creation form with the creditor's ID as a parameter. The form prefills automatically with the outstanding commission amount, sets the creditor's contact details as the debtor fields, and pre-populates a standard comment referencing the relevant case numbers. The claim type is always Unpaid Invoice for commission cases, and the case follows the same managed-case flow as any other submission.
Submitting cases via the Collection Partner API
Partners can also submit cases programmatically through the Collection Partner API. The API case creation works the same way as the portal form, with one key difference: the API does not expose a claim type field. Every case submitted through the API is automatically set to Unpaid Invoice. If you need to submit a Loan Repayment case, use the portal form instead.
Only undisputed cases are accepted over the API as well. The self-routing block described in Step 4 belongs to the portal's routing and pricing review: the API uses a separate case-creation path without that review, so do not expect the same rejection there. API submissions follow their own validation and routing rules.