Debitura's sign-up form has four behaviours that surprise people: it can redirect you to the partner platform, it can ask you to confirm a company ID, it can tell you your company may already be on Debitura, and it runs an invisible security check that can reject your submission and send you back to the form. This article explains each one and what to do about it.
The form asks whether you meant to sign up as a collection partner
What you see. After you enter your company name, the form stops and asks whether you meant to sign up on Debitura's partner platform instead of creating a client account.
Why it happens. Debitura runs an automated check on the company name you entered and shows this step when the name reads like a law firm or a debt collection agency - for example when it contains words such as "collections", "recovery" or "debt". Law firms and collection agencies belong on the partner platform, where they receive cases to work on, rather than on the client platform, where you submit cases you want collected.
What to do. This step is a question, not a block. You have two choices:
You are a law firm or a collection agency. Choose "Sign up on the partner platform". Debitura opens the partner sign-up at partner.debitura.com in a new tab.
You want a client account. Choose "No, continue signing up with Client account". The form carries on as a normal client sign-up. Being shown the step is not a judgement about your business - it only means the automated name check flagged it.
The form asks you to confirm a company ID
What you see. An extra "Confirm company ID" step, asking for a company registration number.
Why it happens. The same automated name check also looks at whether the name reads like a private individual rather than a business. Reading that way is not enough on its own - the check has to be confident about it before the step appears, so a name it is unsure about does not trigger it.
This is also why two people with similar-looking company names can get different forms. The check runs through an external service, and it is deliberately built to fail open: if it times out or comes back unreadable, Debitura treats the name as a company and shows neither this step nor the partner redirect. So a form that did not ask you anything is not a verdict on your company name - it may simply mean the check did not complete.
What to do. Enter your company registration number if you have one, and leave the field empty if you do not. The step continues either way. It is a request, not a requirement, and an empty value will not stop your sign-up.
Do not type an explanation into the field instead of a number. It expects a registration number, and prose does not belong there.
The form says your company may already be on Debitura
What you see. After you fill in the second step, an interstitial titled "Your company may already be on Debitura" appears before your registration completes.
Why it happens. Debitura checks the domain of the email address you entered. If another active Debitura account already uses that domain, it stops to tell you, on the assumption that a colleague signed up before you.
What to do. This one is worth reading rather than clicking past, because the three routes lead to different places:
"Already have a login? Sign in" takes you to the login page. Use this if the existing account is yours.
Ask a colleague to invite you. Someone on the existing account adds you from Team > Invite user. This is the route that puts you inside the account your colleagues already work in, so you see the cases they have submitted.
"Set up a separate account anyway" finishes your registration on a new, separate account. That is the supported route for teams who genuinely work in independent accounts. Chosen by accident it is the one that causes trouble: you get an account of your own, and you cannot see your colleagues' cases from it.
If you have already signed up and your colleagues' cases are nowhere to be found, this step is the first thing to check - you may have created a separate account rather than joined theirs.
The form reloads and asks you to try again
What you see. You submit the form and the page comes back with a message asking you to reload and try again, mentioning that a browser extension or network filter may be blocking a check.
Why it happens. Every sign-up submission passes an automated check that confirms the request comes from a real browser rather than a script. The check itself is invisible - there is no puzzle to solve and nothing to click - but its failure is not: the form is re-rendered with that message rather than going through quietly.
A rejected submission creates no account and sends no email, so there is nothing sitting in your inbox waiting to be found and nothing to resend. A browser extension - such as a privacy, ad-blocking or script-blocking one - or a corporate network filter can prevent the check from running.
No confirmation email, and no error either, is a different symptom. A blocked submission is expected to re-render the form with the message above, so the absence of an email on its own does not establish that the check failed. Start with your spam folder, then see Clients: Platform Technical Issues for confirmation-email troubleshooting.
What to do.
Reload the page and submit the form again.
If it fails again, disable privacy or script-blocking browser extensions for app.debitura.com and reload.
Try a different browser, or a private or incognito window with extensions disabled.
If you are on a corporate or school network, try a different network - a mobile hotspot is a quick test.
If you did receive a confirmation email but cannot complete sign-up or log in afterwards, the security check is not your problem - your account exists. See Clients: Platform Technical Issues for confirmation-email and login troubleshooting.
What happens after a successful sign-up
Debitura sends a confirmation email to the address you entered.
You click the link in that email and land on your dashboard.
You can start submitting cases straight away, either through the portal or through the Customer API.
If you sign the Standard Debt Collection Agreement and a Power of Attorney for the collection partner matched to your case, the case proceeds normally. Until those are signed, a case waits in Pending Contract Signing. See Clients: Getting started with Debitura for the steps after your account is live.
If this does not resolve it
Contact Debitura support at [email protected] and include:
The company name and email address you were signing up with
Which step you got stuck on, and any message shown on screen
The browser and device you were using, and whether you are on a corporate network
Whether you tried a different browser or network already